Client success specialist

Race Roster is one of the fastest growing online registration companies in North America. We have achieved this by under promising and over delivering! Ever wanted to work in a fast growing, cutting edge, and innovative start up? Race Roster is the place for you. We are much more than an online registration company. We are a family, with the shared vision of improving event management by providing technological tools that allow event directors to better organize, analyze, and promote their events. Race Roster is looking for individuals who are passionate about seeing clients succeed!

This exciting opportunity offers

  • An excellent opportunity to learn about the endurance event industry
  • A passionate, dynamic and engaged workplace where employees are actually excited to come to work
  • Unlimited opportunity to earn, excel and move up in the company

Critical requirements are that you are comfortable with the following

  • Become an expert in our platforms function and capability
  • Troubleshoot simple and complex user challenges
  • Provide superior customer service and build relationships
  • Be the voice of Race Roster to our clients, showing empathy when needed
  • Evening and weekend shifts

Key qualities include

  • Build immediate rapport with prospects
  • Sell additional benefits to prospective clients
  • Passionate about providing superior customer service and winning raving fans
  • Work effectively with business development representatives during the on-boarding phase; providing guidance and expertise
  • Proactively update clients on relevant new releases

Other requirements

  • Bachelor’s degree, diploma or relevant experience
  • 1-2 years of telephone support or troubleshooting
  • Demonstrated ability to build customer relationships, secure business and maximize penetration of assigned accounts
  • Self-motivating, results-driven, top performer
  • Technology savvy - able to assist customers on multiple platforms including web, phone and chat
  • Our success is a direct result of the commitment and hard work of our employees. We offer complete training and support to all employees in order to ensure their employment with us is successful
  • Bilingual English/French/Spanish is a huge plus
Apply for position

Only candidates who complete the above steps will be considered. Thank you so much for considering Race Roster. We look forward to meeting you soon!

Compensation

34,000 in your first year (based on experience and drive). Opportunity to participate in commission earnings after first 12 months.

Core values

  • Personable
  • Trustworthy
  • Empathetic
  • Expertise

Apply

If you meet the outlined criteria and you would like to set up a personal interview with us, please email us your resume at careers@raceroster.com