Frequently Asked Questions
What is the cancellation policy?
If Run Calgary cancels the in-person race due to an increase of local COVID-19 cases or based on the direction of local or provincial authorities, participants will be informed as soon as possible, and all registrants will be automatically be switched to a virtual event. This event will not be rescheduled nor can we offer refunds as per our no refund policy. You can protect your purchase at point of registration by purchasing RegShield and if you are unable to make the race, you can claim a refund through an insured policy. This is a new feature that will be available for all in-person Run Calgary events going forward. Please note that RegShield does not protect you if we have to switch our event from in-person to virtual.
When should I register?
As soon as we open, limited numbers and early birdie specials means you are locking in the best price. Registration opens to the general public on Tuesday, January 19th at noon.
Can I receive a refund, or defer my entry to another date?
No refunds can be issued through Run Calgary, however if you purchase the RegShield coverage, you can make a claim through that policy if you are unable to attend (some exceptions apply - please read policy carefully). Please note that RegShield does not protect you if we have to switch our event from in-person to virtual.
This is a one-off event and we are unable to defer registrations.
Are masks required?
Yes, masks are required to be worn in all start and finish areas on site, and until you have crossed the start line. Masks do not need to be worn on course while running, but should be kept on hand for any self-serve aid stations on course (if applicable) and must be put back on before you exit the finish chute. Masks may be removed after you finish if you are actively eating or drinking.
What post-race amenities will be available?
There will be a contactless pick-up of pre-bagged medal, water, sports drink and post-race treats for all runners immediately after the finish line. One bag per runner, please. There will be self-serve aid stations manned by volunteers with single-serve water on-course, a map will be made available closer to the event date. Run Calgary will not have post-race activities and ask that you limit your dwell time and continue the celebration with us online. Once you receive your pre-bagged items please exit the area.
Will there be a bag check?
No, please leave your personal belongings in your vehicle.
Will there be porta lets?
Are strollers permitted?
No strollers are allowed on course at this event.
Can I run with my dog/pet?
We love four-legged friends but this is not a dog-friendly event and participants who bring their dogs won't be able to access the start area. Check out the Dash of Doom - our Halloween event at the end of October - for a fun dog-friendly event later this year.
Can my family/friends watch?
Only registered runners are allowed into the pre-start, start and finish area, however the course will be open to the public so your friends and family can watch you on the course.
What is the start line procedure?
Runners will be pre-assigned to a specific start time, with race starts pulse starting beginning at 5:15pm on Friday, 9:15 a.m on Saturday and 8:15am on Sunday. The Kids race will start at 5pm, 9am and 8am respectively. We will be working with public health officials and meeting the current guidelines at that time, so some flexibility is required on your exact start time. We will be working to get everyone out of the start line within an hour of the first gun.
At the entrance to the pre-start area please visit the tent that says STEP 1 for screening. Once you have handed in your Covid self-assessment form you will move to the tent with STEP 2 and receive your bib through dynamic bib assignment. When you have your bib you will move to the final step, STEP 3, which is the pre-start area. We will only move runners into this area a few minutes before the start of the race.
Upon entering the corral (Step 3), there will be green and orange spots on the ground to mark out where runners should stand while waiting for the signal to start their race. Runners should maintain a safe social distance at all times (a minimum of six feet from other individuals) and can proceed to the next open spot when available. Parents with young children are welcome to share a dot but please be mindful of the people around you.
Each wave will start with the 1km Mini Putt Kids race for all the kiddos participating. Parents can run with their children on this course. When the kids race is complete (about 15 minutes) we will then begin the race. Children registered in the kids race can join their parents and/or older siblings on the course at no additional fee. The race start will be in time-trial format. Please refrain from arriving to the pre-start area any earlier than 15 minutes before your assigned starting time.
When will I find out my assigned starting time?
Starting times will be assigned based on your answer to your 'predicted finish time' question when you registered. We will compile this information closer to the event date and provide you with your starting time at least a week out from the event. Our goal is to try to keep similar paced runners together in order to maximize your 'race' experience and maintain social distancing between participants. Runners will be pre-assigned to a specific start time, with race starts pulse starting beginning at 5:15pm on Friday, 9:15 a.m on Saturday and 8:15am on Sunday. We will be working with public health officials and meeting the current guidelines at that time, so some flexibility is required on your exact start time. We will be working to get everyone out of the start line within an hour of the first gun. If you want to run with family and/or friends, please submit an estimated time based on the slowest pace in your group.
What are the course amenities and procedures?
The course is all pathway and there are volunteer course marshals— please remember to be courteous and share the pathway with other park patrons. There will be a lead cyclist to clear the way, so runners should stay to the right. Please pay attention to your surroundings and remember to keep your mask handy.
There will be some fluid stations and restrooms on the course. Runners are encouraged to bring their own water bottles and/or hydration packs, including Camelbak® products.
What happens at the finish line?
After crossing the finish line, runners will be funnelled out to the parking lot. All runners will receive a pre-packaged bag with their medal and recovery amenities (which will include water, Nuun, and a snack).
We ask that runners exit the park immediately after receiving their amenities, continuing toward the the parking lot.
ARE YOU A VISUAL LEARNER? CHECK OUT THIS 2-MINUTE VIDEO BY AN INDUSTRY FRIEND TO BETTER UNDERSTAND WHAT TO EXPECT.
*Please note - this is just to give you an idea around new industry best practices for these covid-secure events and Run Calgary has its own protocols that aren't exactly what you see here.
The health and safety of our runners and staff remain a priority for Run Calgary as we begin our return to in-person racing. All Run Calgary staff will be practicing social distancing and wearing the appropriate personal protective equipment (PPE). If you have any questions, please reach out to us at firstname.lastname@example.org. Thank you for your continued patience and support.