As these are guaranteed entries (versus lottery, Wanda Age Group, etc), the SuperHalfs will not refund, defer or allow for a cancellation under any circumstance. That said, our policy needs to be as such:
-There is no deferral option, however, you may cancel your package for a credit, but only if we are able to resell your entry package and only if it’s prior to registration closing (Runner registration is expected to close by 2 months prior to the event).
Why We Charge Fees
We must pre-purchase a large number of guaranteed, non-refundable, non-deferable entries from the SuperHalfs a full year in advance and when someone commits to an entry and then cancels, we then have to try and resell the entry, pay the marathon a name change fee, cancel the hotel room (if possible) and potentially pay them a fee, re-advertise, re-register someone else, pay staff to handle all of that, and then there are the sizeable bank fees. Purchasing applicable insurance and cancelling for an insurable reason will prevent you from losing your deposit and payments and will cover these fees as well. Therefore, we charge a fee when cancelling as it costs us substantially.
Purchasing applicable insurance (see below) and cancelling for an insurable reason will prevent you from losing your deposit and payments and will cover these fees as well.
If you cancel and we can resell your package, the following fees will apply:
15% of what you have paid if cancelling 120 days or more prior to registration closing
25% of what you have paid if cancelling between 14 and 119 days prior to registration closing
50% of what you have paid if cancelling 13 days or les prior to registration closing
100% of what you have paid if cancelling after registration has closed or at any time if we are unable to resell your package.
The difference between what you paid and the fee listed above will be held as a credit for you for 24 months from the time you made your last payment for this particular package. Credits may only be used for trips/packages listed on our website.
Runner registration is expected to close by 2 months prior to the event.
This is well worth the 30 second read! Save yourself thousands!
With paid insurance you will be able to cancel for insurable reasons as well as running injuries (doctors letter required) while training! Note that your credit card most-likely does not have nearly enough coverage! OR get CFAR (Cancel For Any Reason) coverage with certain policies from us when you purchase your coverage within 72 hours of placing your initial deposit!
Our group ManuLife Travel Insurance Packages (available only to Canadians) include medical only or full coverage including the following:
- Cancel For Any Reason coverage*
- Trip cancelation
- Trip interruption
- Full medical
- Baggage
Click here for more information and a quote
If you receive a message saying the site is down, please use a different web browser or platform. Or call this number and quote the Agency Code and Agent ID:
1-888-220-5212
Agency Code is: JTATVTE
Agent/User ID: Yumi
*Please read the policy for details on the Cancel for any reason coverage.
*Please note that in order to have the CFAR (Cancel For Any Reason) coverage, the insurance must be purchased within 72 hours of your initial deposit being paid.
*We are unable to process insurance for those living in Quebec – please contact your local travel agency for coverage.
