FREQUENTLY ASKED QUESTIONS
REGISTRATION & KIT CLAIMING
How can I register?
Create or use your existing Race Roster account to log in. Choose your preferred payment option, fill up the details, sign the waiver, and check out for payment.
Where and when can I claim my race kit?
You can select your preferred Kit Claiming date and venue during your registration. CLICK HERE to check the participating Watsons stores. Claiming at Watsons stores is from 11:00 AM to 7:00 PM.
I was not able to get my race kit on my chosen schedule of Kit Claiming, can I still get my race kit on race day? Until what time is the Race Kit Claiming?
Yes, you can still get your race kit on race day from 1:00 am onwards.
What do I need to bring during the Kit Claiming?
Bring a copy of your confirmation email (printed or screen shot) and a valid ID. You will also receive an email on what to bring and important reminders for the Kit Claiming.
Can a representative claim my race kit on my behalf?
Yes, as long as the representative has a copy of your confirmation email with an authorization letter.
After I have successfully registered for the event, can I change my event category?
No. Registration is non-transferable and non-refundable. Changing of category is not allowed.
Should I choose not to participate after I’ve registered for the event, can I withdraw?
Yes. However, please note our *withdrawal policy.
*Withdrawal Policy: Participants who chose not to take part in the event after having registered can choose to withdraw. However, please note that there will not be any registration fee refund. Race slots are also strictly non-transferable.
Is it possible to change the information I have provided after registration?
Yes. You may proceed to the Onsite registration and ask the Registration Assistant, or email the race organizer to correct your records. However, changes in your information are limited to typographical errors and change in address and contact numbers only.
RACE CATEGORIES
What are the race categories?
-10KM
-5KM
MODE OF PAYMENT
What are the registration mode of payment?
You can choose to either pay by:
GCash and Bank Transfer
Credit Card through online registration
Is the online registration system secure?
Yes. We use a security system consistent with the banking industry standards of the Philippines.
*Please note: Online registration fees have processing and web fee, on top of published registration fees.
THE PHYSICAL RACE
Where should I line up for the start of the race?
The starting line for ALL categories shall be along Seaside Blvd. (Mall of Asia)
Assembly and Gun Time
10KM
| Assembly | Gun start | Cut-off |
| TBA | TBA | 3 hours |
5KM
| Assembly | Gun start | Cut-off |
| TBA | TBA | 1 hour |
Where can I leave my belongings?
Baggage deposit facilities will be made available for you. We recommend you arrive earlier than the gun time to deposit your bags to avoid delays. You must deposit your baggage/s at designated baggage deposit tents for your particular distance.
While maximum care and security will be enforced, the organizers will not be responsible for any loss or damaged items or delays in retrieving bags.
We strongly advise that you do not leave any valuables in your bags. The race organizer and any of its sponsors will not be held liable for any loss or damage to your personal items.
What happens if I am injured along the Race route?
First Aid stations can be found along the race route as well. You may also alert Route marshals or patrolling Paramedics regarding your injury.
THE RACE ROUTE
What is the Race Route?
TBA
Will there be a cut-off time for the start of the race?
ALL CATEGORIES have a start cut-off time of 15 minutes after the gun start. Runners who arrive later than 15 minutes after gun start may no longer be allowed to start the race for safety and security reasons.
In order to ensure timely re-opening of roads to normal traffic and help ensure your safety, the race organizer will deploy an ambulance to pickup all remaining runners on the race route starting at 7:00am. By this time, all participants are encouraged to stop running and board the official vehicle. They are automatically disqualified and will be taken directly to the finish venue.
What kind of finisher’s entitlement will I get after I complete the race?
All finishers will receive loot bags and drinks after crossing the finish line. Race analysis will also be provided for each finisher of the said categories within 3 days after the race.
Besides the items stated above, all 10K and 5K will also receive a finisher’s medal.
PARTICIPANTS
What if the race singlet does not fit me? Can I still take part in the race? Can I exchange it for a different size?
Singlet sizes are subject to availability.
What drink will be available for us?
You can refresh yourself with Cristallino Spring water at the hydration stations.
Will wheelchairs, bikes, skates or strollers be allowed on the race route?
No. Instruments with built-in wheels other than those on the official vehicles will not be allowed on the race course.
SUPPORTERS
Will my family and friends be allowed to come support me at the Event?
Yes, supporters are most welcome to cheer you on anywhere along the entire race route. Please remind them though, that they should be mindful not to block the path/route that the participants run in and should also observe social distancing.
RACE AWARDS
What prizes will be awarded for each category?
TBA
Where and when will the Awards Presentation Ceremony be held?
The Awards Ceremony will be held at The Race Village
TRANSPORTATION
How do I get to the race site?
The Race Start is at (venue to be announced). There are various ways to get to the race site. These are via:
Cab/Taxi
Bus or public transport
Will there be road closures and parking facilities at the start and finish line?
Yes, there will be road closures. Parts of the race route on the event day will be closed to traffic.
You may park at the designated parking areas starting 1 AM. All parking are for pay parking.
OTHERS
Who can I contact for more information?
For your other concerns and feedback, email watsonsraceforwellness@runrio.com
