FREQUENTLY ASKED QUESTIONS (FAQ)
1. What if I make a mistake while registering online?
Sign into your Race Roster account (www.raceroster.com), open the “Menu” in the upper right corner, and select “edit my profile”. Having difficulty? Email charlotte@loaringphysio.com for assistance.
2. If I am a CAF member, should I use my military email or personal email for this Challenge?
It is better to use your “personal email” for this Challenge as military network security measures may prevent some of the images and links from going through.
3. Can I donate at any time during the Challenge?
Yes! The last day to donate is Sunday, December 3, 2023. Donations of $10.00 or greater receive tax receipts. Donate in one of three ways:
- Online: www.loaringconsistencychallenge.com OR www.raceroster.com
- Mail: Cheques only (Loaring Physiotherapy & Health Centre, 13126 Tecumseh Rd E, Tecumseh, ON, N8N 3T6).
- In person: Cash or cheque (Loaring Physiotherapy & Health Centre, 13126 Tecumseh Rd E, Tecumseh, ON, N8N 3T6).
4. What does it mean when if I am asked if I’d like to donate “directly to the fundraising organization” or “to my fundraising page”?
100% of all donations go to Soldier On at the end of this challenge. When asked this question while donating, Race Roster is trying to determine if you’d like your donation “to appear on your fundraising page” (versus not appearing on your page). Donations that appear on your fundraising page are tallied and eligible for individual and team recognition. If you made a mistake during the donation process, email charlotte@loaringphysio.com and we will correct it!
5. How do I find my personal fundraising page? What is this page used for?
To find your page, open www.raceroster.com and sign in. You can access your personal page via your “Dashboard” or by opening the “Menu” in the upper right corner and selecting “edit my fundraising page”.
Once on your page, feel free to edit it as you wish! You may:
- Add “your story” or reason for taking the Challenge, a profile picture, and any other information you’d like to share. (This is optional.)
- Use this page to “Honour a Soldier” with name, photo, and brief description of the soldier (if available). (Alternatively, you may email this to charlotte@loaringphysio.com)
- Upload your exercise tracking sheet at the end of the Challenge. (Alternatively, you may email this to charlotte@loaringphysio.com)
- Share your page with others on social media and by email.
6. Do I have to fundraise?
No, fundraising is completely optional.
7. If I want to fundraise for Soldier On, how can I do so?
You may:
- Share “event details” with your friends, family, and coworkers.
- Share your “personal fundraising page” and ask people to donate to you or to your team.
(Note: When a donation to made to individual who is part of a team, the donation also goes toward the overall team tally!)
8. Why do I have to track my exercise?
Tracking your exercise habits leads to greater awareness, focus, consistency, and overall success. Your final numbers are also needed for challenge results, rank achievements, and special recognition.
9. How do I track my exercise?
Exercise tracking sheets are available here. Print this sheet and record your exercise (or use another format if you wish). At the end of the challenge, you must upload a photo of your completed exercise tracking sheet to your “personal fundraising page” or you may email your exercise sheet to charlotte@loaringphysio.com. Alternatively, you may drop your exercise sheets in person to Loaring Physiotherapy (13126 Tecumseh Rd E, Tecumseh ON, N8N 3T6) and pick-up your event swag at the same time.
10. What if I miss a day of exercise?
We suggest a $5.00 donation per day missed to be paid at the end of the challenge. (E.g., miss 3 days = $15.00 donation). 100% of donations go to our charity, Soldier On. Tax receipts are given for donations $10.00 or greater.
If you are ill or injured, we suggest an easy walk, some yoga or gentle stretching, or your physiotherapy exercises.
11. How can I modify the “RUCK ON” bonus point if I have mobility issues or injuries?
Instead of walking or hiking with your choice of weight, you may:
- Wheel with your choice weight anywhere on your wheelchair.
- Water-walk against the resistance of the water.
- Bike with your choice weight on your body.
- Elliptical with your choice weight on your body.
12. What if I am not receiving my daily emails at 05:00hrs?
Check your spam or junk folders. Add charlotte@loaringphysio.com to your contact list. Ensure your email is your personal email (not your military email address). Still not receiving? Please contact charlotte@loaringphysio.com for assistance.
13. How are individual rank achievements calculated?
Your overall Challenge ranking is based on the number of days of exercise completed (out of 30) and the number of bonus points achieved (out of 2).
14. How are team achievements calculated?
Team scores are calculated based on each team members individual Challenge ranking, divided by the number of members on the team.
15. How are top fundraisers recognized?
The top 5 individual and team fundraisers will be publicly recognized.
16. When and where will results be shared?
The last day to submit Challenge exercise tracking sheets and donations is Sunday, December 3, 2023. Results will be publicly shared on Wednesday, December 6, 2023 via email, www.loaringconsistencychallenge.com, and www.raceroster.com
17. How do I get my Challenge swag?
Swag may be picked up at the following locations / dates:
- Loaring Physiotherapy & Health Centre (13126 Tecumseh Rd E, Tecumseh, ON, N8N 3T6) – on or after November 30, 2023 during regular business hours.
- Loaring Personal Coaching (298 Colonial Dr, Guelph, ON N9L 0G4) -on or after December 3, 2023, arranged with James Loaring.
- Canadian Armed Forces – arranged through your unit – details TBD.
- Unable to pick-up in person? We will ship at no cost within CAN/USA.
