Harcourts Hatea Loop Challenge Refund Info & Structure
REFUND STRUCTURE
75% - Up to 5 September
50% - 6 September - 3 October
25% - 4 October - 31 October
No Refunds –1 November - 5 December
We will not refund 100% of your entry fee. Under no circumstance.
Applying for a refund?
For administrative errors on your part or a change of mind, no refund applies.
In a situation where you experience an unexpected illness or injury, a medical certificate is REQUIRED. The medical certificate will need to be sent to sportnorthevents@gmail.com with a brief explanation. We will review your email. Your refund isn’t guaranteed.
A family bereavement.
We will not refund your entry for any other reason, so please don't phone us or email us. In most cases, we can hold your entry fee to the following year or transfer your entry to another event which will require you to pay the difference (if it costs more). If it costs less, we refund the difference. All transfers come with a $5 admin fee.
Please email sportnorthevents@gmail.com
Why can’t I get all my money back?
About 60-70% of costs are incurred (and spent!) well before race week begins. There are staff costs (wages), purchasing capital items (like a start gantry), marketing, accommodation, clothing, medals, timing.... the list goes on.
The big 'hidden' (because you will never see them) costs are associated with health and safety compliance, operational planning, people planning, landowner access etc. This can (and does) add up to hundreds of hours of work.
We are runners/walkers just like yourself who also enter events and understand from a participant point of view the frustrations of asking for a refund therefore, we have done a bit of research, and we believe we offer one of the fairest refund policies around.
Note: If you chose to be invoiced after the event and a team member has had to withdraw, please be aware that the above refund structure still applies.
CANCELLATION
Sport Northland reserves the right to cancel the Event at any time. Reasons for cancellation may include, but are not limited to, Sport Northland deciding in its sole discretion cancellation is required due to any sort of dangerous conditions, outbreak of Covid-19 or another communicable disease, natural disaster, acts of war, terrorism and/or similar major event beyond our control.
If the event cannot be run on the original date, Sport Northland will endeavour to reschedule the event to a new date, with all registrations being automatically transferred. You can withdraw and get a partial refund based on the refund stage we are in at the time of cancelling. See refund structure on event website.
If the event cannot be rescheduled, or cannot be held on the new date, all entrants will be given a partial refund which will be based on the refund stage we are in at the time of cancelling. See refund structure on event website.
