FREQUENTLY ASKED QUESTIONS (FAQs)
REGISTRATION & KIT CLAIMING
Will there be onsite registration on race day? Where? And what time?
TBA
I was not able to claim my race kit on my chosen schedule of kit claiming. Can I still claim my race kit on race day?
TBA
After I have successfully registered for the event, can I change my event category?
No. Registration is non-transferable and non-refundable.
Should I choose not to take part after I’ve registered for the event, can I withdraw?
Yes. However, please note our withdrawal policy*.
*Withdrawal Policy
Participants who chose not to take part in the event after having registered can choose to withdraw. However, please note that there will not be any registration fee refund. Race slots are also strictly non-transferable.
Is it possible to change the information I have provided after registration?
Yes. You may proceed to the Onsite registration and ask the Registration Assistant to correct your records. However, changes in your information are limited to typographical errors and change in address and contact numbers only.
MODE OF PAYMENT
What are the available registration modes of payment?
You can choose to either pay by:
GCash – online registration
Bank Transfer - online registration
Credit Card – online registration
Is the online registration system secure?
Yes. We use a security system consistent with the banking industry standards of the Philippines.
*Please note: Online registration with delivery entails extra costs: processing and web fee and delivery fee, on top of published registration fees.
THE PHYSICAL RACE
Where can I leave my belongings?
Baggage deposit facilities will be made available for you. We recommend you arrive earlier than your gun time to deposit your bags to avoid delays. You must deposit your baggage/s at designated baggage deposit tents for your particular distance.
While maximum care and security will be enforced, the organizers will not be responsible for any loss or damaged items or delays in retrieving bags.
We strongly advise that you do not leave any valuables in your bags. The race organizer and any of its sponsors will not be held liable for any loss or damage to your personal items.
What happens if I am injured along the Race route?
First Aid stations can be found along the race route as well. You may also alert Route Marshals or patrolling Paramedics regarding your injury.
THE RACE ROUTE
Will there be a cut-off time for the start of the race?
ALL CATEGORIES have a start cut-off time of 15 minutes after the gun start. Runners who arrive later than 15 minutes after the gun start will no longer be allowed to start the race for safety and security reasons.
In order to ensure timely re-opening of roads to normal traffic and help ensure your safety, the race organizer will deploy an ambulance to pick up all remaining runners on the race route starting at 7:00am. By this time, all participants are encouraged to stop running and board the official vehicle. They are automatically disqualified and will be taken directly to the finish venue.
What kind of Finisher’s entitlement will I get after I complete the race?
All finishers will receive loot bags and drinks after crossing the finish line. Race analysis will also be provided for each finisher of the said categories within 3 days after the race.
In addition to the items stated above, all finishers will receive a Finisher’s Medal.
PARTICIPANTS
What if the race singlet does not fit me? Can I still take part in the race? Can I exchange it for a different size?
Yes, you can change it to a different size during race day. Singlet sizes are subject to availability.
What drinks will be available for us?
You can refresh yourself with water at the hydration stations.
Are walkers permitted to take part in the Tzu Chi Charity Run?
Yes. But should you wish to walk during the race, kindly keep to the right side of the route to allow faster competitors to pass.
Will wheelchairs, bikes, skates or strollers be allowed on the race route?
No. Instruments with built-in wheels other than those on the official vehicles will not be allowed on the race course.
SUPPORTERS
Will my family and friends be allowed to come support me at the Event?
Yes, supporters are most welcome to cheer you on anywhere along the entire race route. Please remind them to be mindful not to block the path/route that the participants run in and should also observe social distancing.
RACE AWARDS
Where and when will the Award Presentation Ceremony be held?
The Award Ceremony will be held at the venue on the day of the race.
CHANGING AREAS AND PORTALETS
Will there be available changing areas on race day?
Yes, there will be changing area and portalets inside the activity area.
