Chilltech Beach to Basin Refund Structure
REFUND POLICY
Each event has its own refund structure; this is based on the launch day and event day. Based on how long before the event you contact us, what you are entitled to. Options for refunds are 75%, 50% and 25% refund. We never, under no circumstance offer 100% refund.
Once the structure reaches 0% refund, these are the reasons why we will make an exception and issue a 50% discount.
- Unexpected medical problems – We will require a medical certificate.
- Injury – This will be depending on the injury and will be assessed by the team.
- Family grievance.
Once the structure reaches 0% refund these are some of the reasons why we will not make an exception and issue a 50% discount.
- Change of mind
- Double booked
- Your friend/family who was running with you is now unavailable.
- Coming out of sickness and had no time to train
- Couldn’t organise babysitter
- Flight/transport got delayed
Chilltech Beach to Basin Refund Structure
- 75% Refund- from 18th December - 2nd January
- 50% Refund- from 3rd January - 18th January
- 25% Refund- from 19th January - 9th February
- No Refund - from 10th February
CANCELLATION
In the unlikely event of cancellation, notice will be given on Northland's More FM 91.6 and on our Facebook Page. Where possible, attempts will be made to email participants who have supplied an email address with their entry. While we will endeavour to make a decision to cancel an event as early as possible due to the nature of such events, situations can occur. See our refund structure below.
For more information on our Refund Policy FAQs click here
