REFUND POLICY
Each event has its own refund structure; this is based on the launch day and event day. Based on how long before the event you contact us, what you are entitled to. Options for refunds are 75%, 50% and 25% refund. We never, under no circumstance offer 100% refund.
Once the structure reaches 0% refund, these are the reasons why we will make an exception and issue a 50% discount.
- Unexpected medical problems – We will require a medical certificate.
- Injury – This will be depending on the injury and will be assessed by the team.
- Family grievance.
Once the structure reaches 0% refund these are some of the reasons why we will not make an exception and issue a 50% discount.
- Change of mind
- Double booked
- Your friend/family who was running with you is now unavailable.
- Coming out of sickness and had no time to train
- Couldn’t organise babysitter
- Flight/transport got delayed
BDO Parihaka Trail Run Refund Structure
- 75% Refund- from 18th December - 8th January
- 50% Refund- from 9th January - 30th January
- 25% Refund- from 31st January - 21st February
- No Refund from the 22nd of March
CANCELLATION
In the unlikely event of cancellation, notice will be given on our Facebook Page. Where possible, attempts will be made to email participants who have supplied an email address with their entry. While we will endeavor to make a decision to cancel an event as early as possible due to the nature of such events, situations can occur.
