Where and when is package pick-up?
Package Pick-up will take place at Run Calgary Headquarters (Unit 17 - 1515 Highfield Crescent SE). Dates and times will be confirmed closer to the event date and communicated to all participants at least one week before.
Can I pick up for someone else?
You can send someone else to pick up your package. Please ensure they have your confirmation number with them. Please let us know ahead of time if you plan on picking up for 4 or more people.
Can I pick up on Race Day?
* No Race Day pick up * If you are unable to make the package pick-up times, please contact us at info@runcalgary.com to make alternative arrangements.
Can I get a refund if I can’t participate on race day?
- All registration fees are non-refundable with the exception of those that enrolled in the Race Roster Enhanced Refund Protection Program at the time of registration and their unforeseen circumstance is covered by their policy.
- During registration, there is the option to protect your purchase by enrolling in the Race Roster Enhanced Refund Protection Program for a small fee. Participants that enroll in the refund program will be refunded if they are unable to attend due to a variety of unforeseen circumstances, such as injury & illness, COVID-19, severe weather, work travel conflict, layoffs/termination or mechanical breakdown. Click here for more information.
- Like all insurance policies there are exclusions, so please read the fine print. The insurance does not cover your entry fee if we are forced to cancel the event.
Transferring Distances
- Distance Transfers (upgrade, downgrade, or switch between in-person/virtual) are allowed.
- Distance Transfers can be completed online until Oct 12, 2025 at 11:59pm MT.
- You can upgrade or downgrade yourself by visiting raceroster.com, logging into your account, going to the dashboard and clicking on 'Transfer’ up until Oct 12 at 11:59pm MT. You will be able to transfer for a $10 transfer fee, plus the difference in registration.
- Distance Transfers on/after Oct 13, 2025 must be completed in-person at the Package Pick-up.
- Distance Transfers can NOT be done on Race Day.
- Please note, if certain distances have already sold out and reached capacity, it is not guaranteed that you will be able to switch distances.
- Transfer Costs are as follows:
- Upgrading: The difference between your original race registration fee and the one you are upgrading to plus a $10 processing fee and GST.
- Downgrading: $10 processing fee and GST.
- If the registration fee of the new distance is less than the original registration fee, no refunds will be provided.
- Any products purchased in the original transaction will be preselected during the transfer. The participant will have the option of keeping the same add-on products selected or unselect the products and use the credit to purchase different products.
- The participant will need to select a new t-shirt size for the new distance/sub-event. Depending when the transfer takes place, t-shirt sizes available may be limited.
Transferring to Another Person
- In the event that you can't participate in the race and you have not enrolled in the Refund Protection Program, you can transfer your registration to someone else ONLINE until: Friday, October 24 at 2:00pm MT
- Participant Transfers can NOT be done on Race Day.
- Once distances are sold out, Participant Transfers can still occur online. If you experience any issues, please contact support@raceroster.com.
- Online Participant Transfer Process
- The original participant must initiate the transfer through the Race Roster Transfer tool, and the new participant will receive an email from Race Roster to proceed with the transfer. The original participant will need to know the email address of the new participant.
- The new participant will be prompted to answer all registration questions, enter personal info, and select a shirt from available sizes. Depending when the transfer takes place, available shirt sizes may be limited.
- The new participant will be charged the current registration price plus a transfer fee of $15.
- All funds will be paid through Race Roster. Funds should NOT be sent directly to the original participant.
- The original participant will be refunded their original registration fee (less processing fees) and their registration will be cancelled. Any products purchased by the original participant will be refunded. Any insurance purchased by the original participant will not be refunded.
- The new participant is considered successfully registered for the event once they have received a confirmation email.
- Package Pick-up Process If Transfer Occurs Before October 13:
- Ensure you have followed the instructions above to initiate the Participant Transfer online.
- The new participant will receive all email communications going forward, including Package Pick-up instructions containing the bib number. At Package Pick-up, the new participant will be able to pick up their race package at the regular pick-up stations.
- Package Pick-up Process If Transfer Occurs On/After October 13
- Ensure you have followed the instructions above to initiate the Participant Transfer online.
- If a bib number was received by the original participant, the original participant must send the new participant their bib number and written permission (digital works) to pick up the bib.
- The new participant must pick up the original participant's bib and let volunteers know that they have initiated a participant transfer and that the race bib needs to be reactivated and the name needs to be updated.
- If no bib number was received by the original participant (this is possible if the original participant registered after October 12), the new participant should let volunteers know that they recently completed a transfer and need a bib number assigned.
Additional Participant Transfer Policies
- We do not maintain a waitlist nor do we facilitate matching participants with prospective new participants. It is the responsibility of the original participant to find/connect with a prospective new participant.
- Each registration is restricted to one transfer only.
- We will never ask you to pay via e-transfer. No exchange of funds between participants is required as all transactions will take place online through Race Roster. Run Calgary/Calgary Marathon Society is not responsible for transfer payments made outside of Race Roster. Illegitimate registrations will not be recognized by the event.
- Transfers must be made through Race Roster and follow all rules set by Run Calgary/Calgary Marathon Society. Selling your race bib outside of Race Roster, or having another person use your bib without following the proper transfer procedure is strictly prohibited. This act may seem well intentioned but has many negative implications to the organizers and participants including liability, medical support, timing, results, awards and many other factors. If Run Calgary/Calgary Marathon Society discovers that a bib was sold to another person outside of Race Roster or given to another person, they will not be allowed to participate in future events.
- If a registrant transfers their registration to someone else, products will have to be selected again during the transfer as they do not carry over to the new registration.
Can I participate virtually in this event?
There is no virtual component for this event.
Is this a family friendly event?
You bet! We have youth-sized shirts, strollers are welcome, and we have plenty of kid-friendly activities in our festival area! Additionally, register 3 or more participants at one time and receive an automatic 10% discount at checkout!
Is this an accessible event?
Yes, Run Calgary values accessibility and inclusivity at all of our events. We will do our best to ensure that all participants have a great race experience. If you have any special needs or requests, please contact us at info@runcalgary.com.
Where is the Event?
The start line is located near the Snowy Owl Picnic Site, just east of the Weaselhead Parking Lot in North Glenmore Park.
Where can I park?
Parking will be available in the North Glenmore Park Weaselhead Parking Lot located on the corner of 66 Avenue SW and 37 Street SW. Street parking is also available along 66 Avenue SW.
When does the race start?
2:00 PM - Pre-race Halloween Festivities - Face Painter, DJ, Inflatable Slide, Craft Zone, and more!
2:30 PM - Dog Costume Parade
3:00 PM - Kids’ Race
3:30 PM - 5 km and 10 km Race to start in waves, 3 minutes apart
*Subject to change
What time should I arrive at the event on race day?
Please plan to arrive at least 30 minutes early in order to give yourself time to find parking, check your bags (if required), and get to the start line.
Will there be a bag check at the event?
Yes, read more about bag check here
Will there be porta potties at the event site?
Yes, porta potties will be available close to the start line on event day.
Do I need to wear my bib when I walk/run?
Yes, your bib must be visible from the front while on course at all times. Course Marshals are instructed to remove anyone without a bib on course.
Where will I be running?
You can find the course map HERE. This event consists of a single loop. 5 km participants will complete the loop once, while 10 km participants will complete two loops.
What are the amenities on course?
There will be Nuun and water at one aid station on course (approximately halfway), as well as water and Nuun available at the finish line. Other post race amenities will be available at the finish line, but are subject to change.
Can I wear headphones while I run?
We discourage the use of headphones for the safety of the runner and the safety of those around them. If you choose to wear headphones, please leave one out or keep the music low enough to be able to hear directions from course marshals, courtesy calls from other participants and horns or other noises to alert you of risk. If a runner puts themselves or others at risk through an unsafe act that the Board of Directors determine was caused directly or indirectly through the use of the items in question, the race directors reserve the right to disqualify the runner.
Can I run with a stroller?
- Strollers are welcome for the 5 km Run/Walk or 10 km Run. We ask that those with strollers start in the last starting corral.
- Please note that children in strollers who are not registered for the 5 km will not receive a shirt, medal or any amenities at the finish line. Young children interested in receiving a medal should sign up for the 1 km Kids Race or 5 km Walk/Run.
Are there age minimums to participate?
- Children 12 and under can participate in the Kids Race.
- There is no minimum age to participate in the 5 km race. All participants in the 5 km race must be registered, with the exception of children that are ALREADY registered for the Kids Race OR children that will be in strollers for the entire duration of the race. Please note that children without a 5 km bib will not receive a shirt, medal or any amenities at the finish line.
- Participants in the 10 km race must be age 10 or older. Children under the age minimum are only permitted if pushed in a stroller. Children in strollers must remain in their stroller for the entire duration of the race. Please note that children in strollers will not receive a shirt, medal or any amenities at the finish line.
Can my child participate in the Kids Race and the 5km Run/Walk?
- Yes!
- In an effort to improve family inclusivity and affordability, if your child is ALREADY signed up for Kids Race, they are welcome to join you in the 5 km event without registering. We ask that any kids joining parents/guardians in the 5 km who are not registered (i.e. are already registered for the Kids Race OR will be in a stroller for the entire duration of the event), please refrain from taking a medal and other amenities at the finish line.
- If your child is not participating in the Kids Race and will be joining you in the 5 km event, they must be registered OR be in a stroller for the entire duration of the event.
- Please note that children without a 5 km bib will not receive a shirt, medal or any amenities at the finish line.
Can I run with a dog?
Yes, dogs are welcome (especially in costume!). No dogs in the Kids’ race please. Parents and guardians, please talk to your children about pet etiquette.
They should always ask before interacting with a dog, and should approach slowly and calmly after being given permission. Know your pet! Please bring well socialized dogs only.
Watch for signs of stress in your pet and be mindful that not everyone will know how to best interact with your furry friend. Take some space if you need it!
As this is a dog friendly event, it is of utmost importance to ensure your pup is dog friendly & crowd friendly. Harnesses are encouraged for the race and be sure to leave space in between your pup and others during the race.
Pack poop bags and water. Please be respectful and clean up after your dog.
Meeting on leash can be stressful for dogs. Leave space between dogs, and always ask the other owner before allowing your dogs to meet.
Can my family/friends come to watch?
Yes, we encourage your family and friends to come watch and join in with the festivities which includes voting for the dog with the best costume. Please note that only those wearing bibs will receive a medal and post race amenities. Anyone without a bib will not be allowed on course.
Is there prizing for this event?
There will be prizing for the top finishers in each gender category for each distance as well as prizing for top costumes, including the coveted Best Dog Costume. You can also win prizes for fundraising. When you fundraise a minimum amount for any charity supported by a Run Calgary event you are eligible to win prizing. Fundraise to any of the levels listed and be entered to win at every level you achieve ($50, $100, $250). There will also be a fundraising prize awarded to the top individual fundraiser. Fundraising winners will be announced the week following the event date. Fundraising closes Friday, Oct 31 at 11:59 pm MT.
Where do the funds raised go?
