We highly recommend travel insurance for many reasons, one of them being that packages and payments are non-refundable. This is because as soon as you book, we need to confirm your permits on Kilimanjaro, on the Serengeti and in the Ngorongoro Crater.
However, if you need to cancel and if you purchased cancellation insurance, you may place a claim for the entire amount of your deposit(s) and/or payment(s) assuming that you are cancelling for insurable reasons. Those that have Cancel For Any Reason coverage do not need to have an insurable reason to cancel, but may not be entitled to receive a 100% refund.
As we have to order park and hike permits and more as soon as you book with us to secure your space, the following non-refundable cancellation fees will apply:
- $250 for cancellations after placing your deposit
- 50% of your package amount for cancellations 120 days or more prior to departure
- 100% of package amount for cancellations 119 days or less, prior to departure
We highly recommend purchasing travel insurance! With paid insurance you will be able to cancel for insurable reasons as well as running injuries (doctor's letter required) while training! Note that your credit card most-likely does not have nearly enough coverage! OR get CFAR (Cancel For Any Reason) coverage with certain policies from us when you purchase your coverage within 72 hours of placing your initial deposit!
Our group ManuLife Travel Insurance Packages (available only to Canadians) include medical only or full coverage including the following:
- Cancel For Any Reason coverage*
- Trip cancelation
- Trip interruption
- Full medical
- Baggage
Click here for more information and a quote
If you receive a message saying the site is down, please use a different web browser or platform. Or call this number and quote the Agency Code and Agent ID:
1-888-220-5212
Agency Code is: JTATVTE
Agent/User ID: Yumi
*Please read the policy for details on the Cancel for any reason coverage
*Please note that in order to have the CFAR (Cancel For Any Reason) coverage, the insurance must be purchased within 72 hours of your initial deposit being paid.
*We are unable to process insurance for those living in Quebec – please contact your local travel agency for coverage.
