What are the minimum four nights we have to stay?
The four included nights are Thursday, Friday, Saturday and Sunday nights.
Is my race entry guaranteed?
Yes, we are an authorized tour partner of this race and only sell guaranteed entries.
Are these prices in CAD and how can I pay?
Prices are in Yen to avoid having to mark up the packages in case of a fluctuation in the exchange. However, you may pay in CAD.
What is the time limit for this race?
7 hours. However, all runners need to be maintain a certain pace in order to avoid being pulled from the course.
What happens if I take more than the limit?
Runners that are not able to complete the course on time will not be able to finish, will receive a DNF (Did Not Finish) and will not receive a medal.
Do I have to pick up my race bib myself, or can someone do that for me?
Runners must pick up their own bib and no one, including family members or Dream Travel Canada staff members, are permitted to pick up your bib on your behalf. That said, it is highly recommended that you fly in earlier rather than later in case of flight delays or cancellations.
Can I stay at a different hotel?
We have a contract with our hotel meaning that we can only permit runners to stay at the authorized hotel listed above.
Can I collect hotel loyalty points?
Hotels do not offer loyalty points for group bookings, however, you can still ask the front desk to add your loyalty number at check in and the hotel will give you points/credit for all incidental charges.
How do I get to the start line and back to the hotel after the marathon?
The group hotel is steps from the starting line. For Dream Travel Canada runners and officially registered spectators, a bus from the finish line back to the hotel is included in your package.
I need to cancel; can you help me?
This really depends on when you cancel and whether or not you purchased the correct insurance. If you purchased insurance and are cancelling for an included reason, or you purchased the CFAR insurance, then you can cancel at any time but you must let us know as soon as you need to cancel to avoid receiving a DNS (Did Not Start). If you did not purchase insurance, then it’ll depend on when you cancel and if we can resell your package. Contact us as soon as possible and we’ll do everything we can to assist you!
Is airfare included?
Airfare is not included.
