FREQUENTLY ASKED QUESTIONS (FAQs)
REGISTRATION & RACE KIT CLAIMING | |
Will there be on-site registration on race day? | None. Please follow our official channels for updates. |
I missed my race kit claiming schedule. Can I still claim it on race day? | Yes, unclaimed race kits can still be picked up at the event venue on race day. |
Can I change my event category after I’ve registered? | No. Registration is non-transferable and non-refundable, and changes in event category are not allowed. |
What if I decide not to participate after registering? Can I withdraw? | Yes, you may withdraw. However, no refunds will be issued and race slots are non-transferable. |
Can I update my registration information after submission? | Yes, but only typographical errors, contact details, and address changes may be corrected. You may approach the On-Site Registration Area and ask for assistance. |
RACE CATEGORIES | |
What are the race categories? | 16KM |
PAYMENT OPTIONS | |
How can I pay for my registration? | Available payment methods: |
Is the online registration system secure? | Yes. It uses a security system that complies with banking industry standards in the Philippines. Note: Online registration with delivery will include additional processing, web admin, and delivery fees. |
THE PHYSICAL RACE | |
Where is the starting line? | All race categories will start at the SM MOA COMPLEX |
Is there a baggage deposit area? | Yes. Baggage tents will be available per race category. We recommend arriving early to avoid delays. |
What happens if I get injured during the race? | Medical and first aid stations are placed along the race route. You may also approach route marshals or paramedics for assistance. |
RACE ROUTE | |
Is there a cut-off time for the start of the race? | Yes. All participants must start within 15 minutes after their category’s gun start. Latecomers will no longer be allowed to start. |
What happens if I can’t finish the race by 7:00 AM? | An ambulance will sweep the course starting at 7:00 AM. Remaining participants will be picked up and taken to the finish line. They will be disqualified from official results. |
FINISHER ENTITLEMENTS | |
What will I receive after finishing the race? | 16 KM: Finisher Shirt, Medal, Towel, Socks, & Tote bag 3 KM: Medal, Socks & Tote bag |
PARTICIPANT CONCERNS | |
Can I still participate if my race singlet doesn’t fit? Can I change sizes? | Yes. You may exchange it for another size on race day, subject to availability. |
What hydration will be available? | Water will be available at hydration stations throughout the route. |
Are walkers allowed? | Yes, but please keep to the right to allow faster runners to pass. |
Are wheelchairs, bikes, skates, or strollers allowed? | No. Only official vehicles are allowed on the race course. |
SUPPORTERS | |
Can my family and friends support me at the event? | Yes! They are welcome to cheer along the route. Please remind them to stay clear of the race path and observe proper conduct. |
RACE AWARDS | |
Where and when is the awards ceremony? | The Awarding Ceremony will be held on race day in the Race Village at SM MOA Complex, immediately after the race. |
TRANSPORTATION & PARKING | |
How do I get to the race site? | The event will take place at SM MOA Complex. |
Will there be road closures? | Yes. Sections of the race route will be closed to traffic. Refer to the official race guide for road closure advisories and timings. |
Is parking available? | TBA. Please check official announcements. Bike owners are advised to bring their own locks. The mall will not be liable for lost or stolen bikes. |
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Will there be changing areas and restrooms? | Yes. Changing areas and portlets will be available inside the activity zone. |
OTHER INQUIRIES | |
Who can I contact for more information? | For questions or feedback, email us at: info@runrio.com |
