When do I have to complete my virtual run?
All participants have between Sunday 5 December 2021 through to Sunday 12 December 2021 23:59 AEST to complete their virtual run and submit their results.
What do I get for taking part in the virtual event?
- Access to our Real Insurance Sydney Harbour 10k & 5k online community to stay connected and supported.
- A personalised Real Insurance Sydney Harbour 10k & 5k Virtual bib to wear on your run.
- A shiny shareable ‘digital’ Real Insurance Sydney Harbour 10k & 5k medal
- Personalised downloadable finisher certificate
- FREE training program - both the 10km & 5km
I am already signed up, can I change my distance
Yes, you can change your distance up until Wednesday, 1 December 2021. Please send an email to our customer service team – firstname.lastname@example.org – and they will be able to assist you with processing the change. In the email, please include the full name on the registration and your current event. No admin fee applies for race changes.
Is there a limit/cut off for any distance?
No, you can take each distance at your own pace. However, just like the physical event please ensure that you have sufficiently trained and to the best of your knowledge, you are not suffering from a condition, illness, injury or other physical disability or impairment that may prevent you/or render you unfit to participate in the virtual run.
Can I run this anywhere, including a treadmill?
Yes, participants can participate and complete their event in their preferred way, including running on a treadmill. Please note, the RunKeeper is not compatible with running on a treadmill. Participants wishing to participate on a treadmill will need to take a photo of the summary on the treadmill at the end of their run showing the time and distance recorded. This image will then need to be attached when you manually upload your result.
We ask all participants to adhere to local government guidelines in place when taking part in their race. Please select a safe route to run and take special care around traffic or when running off road.
How do I upload my result?
Instructions on how to upload your result can be found here.
Please note, you will not be able to upload your result until the 5th December 2021.
Will I receive a bib to run with?
Participants will receive a downloadable bib via email closer to the event, which will feature the name entered during the registration process. This can be printed off and worn when completing your race. It is not compulsory to wear your bib when completing the virtual event, but we encourage running with your bib to feel part of the Real Insurance 10k & 5k community and for those important selfies pre- and post-race!
Will I receive a medal?
Once you have submitted a result, you will receive a virtual medal via email. Be sure to share your achievement via social!
If you do not receive this email, please contact our customer service team – email@example.com
Participants can purchase a once in a lifetime finishers medal during registration or through our store after they have registered. This will be mailed to you after the event.
How do I set up a fundraising page?
Participants can set up a fundraising page during the event registration process. When you reach the ‘donate’ section on the registration page, click on the Sebastian foundation icon and click continue. After you have registered, you will be sent an email with a link to set up your fundraising page.
If you are already registered, and would like to set up a fundraising page, please email firstname.lastname@example.org
Can I fundraise for a charity of my choice?
No, unfortunately not. The Real Insurance Sydney Harbour 10k & 5k event has partnered with the Sebastian Foundation for 2021. We strongly encourage you to fundraise for this amazing cause.
Who do I contact if I need help with fundraising?
Our fundraising partner is Grassrootz. If you have any questions to do with your fundraising page, you can contact them using live chat (if you are logged in) or by emailing email@example.com