Download the Race Day Volunteer Information Sheet Here
Medical Incident Protocol
What is a serious injury? Any injury that an athlete, race official, volunteer, or member of the public receives that is serious enough to require immediate Emergency Medical Services (EMS) assistance.
When in doubt, treat as a serious injury and call 9-1-1 immediately.
Serious Injury (Potentially Life-Threatening)
1. Call 9-1-1 yourself or have someone else call if there are others nearby
- If qualified, provide basic life support and follow directions of EMS Dispatch
2. Secure the area
3. Contact the Run Calgary Operations Director (Jon Bird) and request Medical support
- If somebody nearby with a race radio, contact the Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio: volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
- Provide location and participant’s bib number (not name)
- Do not broadcast any personal details on the radio unless requested by race official/Medical
4. Complete the Incident Report Form at Bag Check/Info Tent
5. Response to potential media questions: Simply state “I cannot provide any comments at this time. Please contact the Run Calgary Operations Director.”
6. Do not contact the media
Minor Injury (Not Life-Threatening)
1. Contact the Run Calgary Operations Director (Jon Bird) - can request Medical support if needed
- If somebody nearby with a race radio, contact Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio: volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
- Provide location and participant’s bib number (not name)
- Do not broadcast any personal details on the radio unless requested by race official/Medical
2. Complete the Incident Report Form at Bag Check/Info Tent
3. Response to potential media questions: Simply state “I cannot provide any comments at this time. Please contact the Run Calgary Operations Director.”
4. Do not contact the media
Lost Person Protocol
Scenario 1: Adult Reports Missing Child to You
1. Escort adult to the Bag Check/Info Tent at Start/Finish Line (** adult may be upset, not thinking clearly)
2. If the adult is not willing to go with you:
- Stay with them
- Notify a security official (if available), your volunteer Lead, and anyone in a Race Official Shirt/Vest
3. Run Calgary Operations Director (Jon Bird) to be notified immediately of Lost Child
- If somebody nearby with a race radio, contact the Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio: volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
- Persuade the adult to stay at the Bag Check/Info Tent until Race Official(s) arrives to assist with search
4. Ask for details → Where did they see the child last? What is the child wearing? Picture of child taken that day? Meeting place or plan if separated?
5. Calgary Police Service (CPS) will be contacted by Run Calgary staff, according to protocol
- Ensure adult remains at Bag Check/Info Tent or with race official to give description of child to CPS
6. Assist with completion of Lost Person Report at Bag Check/Info Tent
7. ALL VOLUNTEERS: Assist with search for missing child, as per instructions from race officials
Lost Person Protocol – Scenario 2: You Find a Lost Child
1. Never escort a child by yourself
- Find another volunteer/race official and together escort child to the Bag Check/Info Tent at Start/Finish Line
2. If the child refuses to go with you:
- Stay with the child and notify a security official (if available), your volunteer captain, and anyone in a Race Official Shirt/Vest
- Someone will come to you to bring the child to the Start Line area
3. Run Calgary Operations Director (Jon Bird) to be notified immediately
- If somebody nearby with a race radio, contact the Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio: volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
4. Remember a lost child may be upset
- Explain that you are a volunteer – helping them to find their parent or guardian
- Stay calm – ask their name and offer reassurance
5. Stay with the child and talk to them on a level they can understand
6. Assist with completion of Lost Person Report at Bag Check/Info Tent
7. ALL VOLUNTEERS: Follow instructions from race officials to reunite child with parent/guardian
Other Types of Emergencies
- Extreme Weather (i.e., high winds, extreme cold or heat, hail, lightning)
- Flooding
- Fire
- Violence/Riot/Unruly Person
- Active Threats (i.e., bomb threat, protest)
- Hazardous Materials Containment Breach (i.e., Gas/Propane/Other Chemical leak or spill)
- Major Injury or Illness, Mass Casualty
- Discovery of hypodermic needle, blood or body fluids
- Unsafe or concerning crowd density
- Uncontrolled Animals (Domesticated or Non-domesticated)
While the risk of these types of emergencies occurring at a race event is low, volunteers need to be prepared to RECOGNIZE a suspected or actual emergency situation and REACT accordingly to report it immediately.
The following actions should be taken if you observe a suspected or actual emergency OR receive a report from another individual (i.e., race participant, spectator, member of the general public):
- Call 9-1-1 immediately if emergency services are required. When in doubt, call 9-1-1.
- Notify Run Calgary Operations Director (Jon Bird) immediately
- If somebody nearby with a race radio, contact the Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio: volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
- Follow instructions from race officials and/or Emergency Services (i.e., Calgary Police Service, Calgary Fire Department, EMS)
Dog Altercation Management
1. Immediate Management Steps:
- Step 1: Get dogs separated
- Instruct owners to separate dogs
- Volunteers, spectators or race officials should not intervene and attempt to separate dogs
- Step 2: Get written report from both dog owners and any witnesses
- Bring both dog owners and any witnesses to Bag Check/Info Tent to complete Incident Report Form (Run Calgary staff to assist)
2. If human is bit by dog:
- Bylaw MUST be called by either person (or parent/guardian if minor involved) or Run Calgary race official
3. Run Calgary Operations Director (Jon Bird) to be notified immediately if human or animal injury has occurred
- If somebody nearby with a race radio, contact the Operations Director (Jon Bird) on Channel 1
- If unable to locate someone with race radio, volunteer or delegate to call the Operations Director (Jon Bird) at 403-618-2473 (back of Race Crew lanyard)
4. Medical team can provide medical support to participants, volunteers, and spectators
