FREQUENTLY ASKED QUESTIONS
What time does the 4.9K walk/run event start?
- The 4.9K walk/run event starts at 8am in Levi’s Stadium. We recommend you arrive early enough to be inside your corral, at least 15 minutes before race start.
What is the distance?
- The Golden Heart Run is 4.9K or 3 miles. The Kids’ Run is .49K or 1/3 of a mile.
If I can't get to Santa Clara, can I still participate?
- You’re in luck! The Golden Heart Run will also be open to virtual participants.
Are spectators allowed?
- Yes! Please visit our website to secure a free spectator ticket
Is parking available on-site?
When/where is Packet Pickup?
- Thursday - 49ers Team Store - 8am to 6pm
- Friday - 49ers Team Store - 8am to 6pm
- Saturday - Intel Plaza - 7am to 8am
Can someone else pick up my packet?
- Yes. They just need to know your Full Name.
I signed up for the Virtual race, how do I get my packet?
- If you signed up before 10/8, your packet is on its way!
- If you signed up after 10/8 AND you paid for shipping, your packet will be sent out after the run.
- If you signed up for the Virtual AND chose to pick up your packet at Levi's Stadium, you can pick up your packet during regular Packet Pick-up hours (10/12 and 10/13 - 8am to 6pm, 10/14 - 7am to 8am)
As a virtual runner, what should I use to track my miles and report them?
- Miles will be tracked through your Race Roster registration. Use whatever tracker app you like and add your miles using your virtual bib number.
Does everyone get a shirt and medal?
- Every 4.9K walk/run event registrant – in person and virtual – will get a medal and a Sport-Tek® race shirt. Both will be available for in-person packet pickup or with the option for shipping.
How can I change my shirt size after I have registered?
- We are happy to help you change your shirt size before Race Day. Just let us know at Packet Pick-Up and we can help you out. After in-person packet pick up, we will not able to accommodate shirt changes or exchanges.
Where do I find my Bib Number?
- Bib numbers have been assigned and are available on your participant dashboard.
Are there kids’ sizes for the 4.9K race t-shirt?
- We will not be providing kid specific t-shirts for the 4.9K race participants.
Is there a size chart for the 4.9K race t-shirt?
- Please see the size chart for the Sport-Tek® PosiCharge® Competitor™ Tee: Adult Size Chart
How do I create a team during my registration?
- Click Register to begin the registration process > Enter in all participant information > Select “Yes, create a new team and add this registrant” under the question Add registrant to a team? > Type in a Team Name > Click Agree to the terms of the Team > Continue with the registration process. For additional help, reference this Race Roster article.
How can I sign up multiple people during registration?
- Easily! Click Register to begin the registration process > Enter in all participant information > at the bottom of the page, click ADD ANOTHER REGISTRANT at the bottom of the page (this will bring you to a registration form for Participant #2) > repeat steps 1-3 for additional participants > select CONTINUE to checkout. Only you will receive a confirmation email, please share it by forwarding the email to your fellow registrants. Please note, multiple registrants signed up in this way must be paid for in one transaction. For additional help, reference this Race Roster article.
Can kids register for the 4.9K race?
- Yes. Children of all ages are welcome! Any children walking the course must register. Ages under 3 do not have to register as long as they are in a stroller. Only registered participants receive a shirt and medal. *There are no kid-specific sizes for the race shirt
If my kid is registered for the Kids Run, do they receive a finisher medal?
- No. Kid’s Run participants will not receive a finisher medal and will receive the Golden Heart Run “Kids Run” race shirt and a special prize. This shirt is different than the race shirt received as part of the 4.9K walk/run event.
- Kids registered for the 4.9K walk/run, either in person in Santa Clara or virtual will get a medal.
What Are Your COVID Policies and Protocols?
- The Golden Heart Fund plans to host The 2023 Golden Heart Run, in person, on October 14, 2023, in Santa Clara, California, in and around Levi’s Stadium, abiding by COVID-19 mitigation guidance from Santa Clara County, as well as guidance from the Center for Disease Control (“CDC”). Given the nature of the COVID-19 pandemic, the protocols and mitigation guidance may change between the time you opt in and October 14, 2023 when The 2023 Golden Heart Run takes place.
By agreeing to participate in The Golden Heart Run 2023, you agree to abide by the Center for Disease Control (CDC)’s recommendations for the prevention of the spread of COVID-19 and attest to having read the CDC’s guidance at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html. You also agree to abide by any COVID-19 distancing and other safety guidelines issued by the state, the community, or by this race for your participation in this race.
What’s Your Refund & Cancellation Policy?
- All registration fees are non-refundable. This policy applies to all registrants whether you are injured, have an unexpected family/business emergency, have a medical emergency, or the event time changed due to circumstances beyond our control, there are no refunds.
If the in-person portion of The Golden Heart Run 2023 is canceled for any reason, and we pivot to a virtual run, registered participants will receive their medal and shirt after the virtual run. If you are unable to run remotely with us, we will create an option for you to donate your registration. If we are forced to go virtual and you do not want your t-shirt or medal, you can contact us to initiate a refund at info@goldenheartfund.org.
For additional information on managing your registration or fundraising page, please contact: support@raceroster.com