Where and when is Package Pick-up?
- If you registered after the Package Pick-up dates, please come to Run Calgary HQ (1515 Highfield Cres SE, Unit 17, Calgary AB) during the following times:
- Monday Dec 2 - Friday Dec 6
- 10:00am - 4:00pm
- You can have someone else pick up your race package on your behalf
Can I pick up for someone else?
- You can send someone else to pick up your package. Please ensure they have your confirmation number with them. Please let us know ahead of time if you plan on picking up for 3 or more people.
If I paid to have my swag shipped, when will I get my package in the mail?
- If you paid to have your package mailed, we will be processing these packages on, or around, November 25th. If you registered after November 25th, your package will be mailed out after the last day of the virtual event. Please note that we aim to get your swag to you prior to the virtual event start date, however we are at the mercy of our suppliers and Canada Post, and cannot guarantee the arrival date.
Can I get a refund if I can’t participate?
- All registration fees are non-refundable. No refunds, transfers, medical comps or deferrals under any circumstances.
- Accurate shipping information must be entered upon registration. We are not responsible for misdeliveries or lost swag due to participant error.
Is this a family friendly event?
- You bet! We have youth-sized shirts, so you can gather up the whole family to participate together. Additionally, if you register three or more participants in one transaction, you automatically receive a group discount of 10%.
Do I need to run or walk all at once or can I break up the kilometers throughout the duration of the challenge?
- From December 1-12, participants of 12K's work towards walking or running a total of 12 kilometers. You can choose to run 12 KM all in one day, walk 1 KM each day, or anything in between. How you split up the distance is totally up to you! If you plan to break up the kilometers throughout the duration of the race period, you will not be able to track your race using the Runkeeper race option and/or use its associated features. You can still use the Virtual Results Leaderboard - just track your cumulative time and post the total.
Where do I run/walk my 12 km?
- You can run/walk your 12 km anywhere, on any surface and any time between December 1-12, 2023.
How do I track my run or walk?
- It is not not mandatory to track your time for the virtual race.
- For those who wish to track their time, there are a number of tracking options, including Runkeeper which syncs automatically to your Race Roster account and the Leaderboard.
- Tracking your time but don't want to use Runkeeper? You are welcome to run or walk using your favorite app or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of your finishing time. You will then need to manually upload your time and optional screenshot/picture to the Leaderboard.
Is there prizing for this event?
- There will be daily prizes during the virtual race window, winners will be selected from a random draw out of those who post photos on social media and tag @RunCalgary. You can also win prizes for fundraising. When you fundraise a minimum amount for any charity supported by a Run Calgary event you are eligible to win prizing. Fundraise to any of the levels listed and be entered to win at every level you achieve ($50, $100, $250). There will also be a fundraising prize awarded to the top individual fundraiser. Fundraising winners will be announced shortly after the fundraising window closes on Friday December 13 at 11:59 pm MT.
