Harcourts Hatea Loop Challenge with a splash of Colour
Refund Policy
REFUND POLICY
Each event has its own refund structure; this is based on the launch day and event day. Based on how long before the event you contact us, what you are entitled to. Options for refunds are 75%, 50% and 25% refund. We never, under no circumstance offer 100% refund.
Once the structure reaches 0% refund, these are the reasons why we will make an exception and issue a 50% refund.
- Unexpected medical problems – We will require a medical certificate.
- Injury – This will be depending on the injury and will be assessed by the team.
- Family grievance.
Once the structure reaches 0% refund these are some of the reasons why we will not make an exception and issue a 50% refund.
- Change of mind
- Double booked
- Your friend/family who was running with you is now unavailable.
- Coming out of sickness and had no time to train
- Couldn’t organise babysitter
- Flight/transport got delayed
Harcourts Hatea Loop Challenge 2025 Refund Structure
- 75% Refund- 30 June – 27 July
- 50% Refund- from 28 July – 24 august
- 25% Refund- from 25 August – 2 November
- No Refund from 3 November
Refund protection program
Our event offers the option to purchase the Enhanced Refund Protection Program through Race Roster. This is an optional, third-party service that provides additional coverage for a wide range of unforeseen circumstances that may prevent you from participating.
Please note that this program is administered entirely by Race Roster’s refund protection provider and is not managed by the event organisers. If you have purchased this protection and need to make a claim, you will need to contact the refund protection provider directly.
For claims and more information, please refer to your confirmation email or visit the Race Roster Refund Protection Help Centre
Cancellation
Sport Northland reserves the right to cancel the event at any time. Reasons for cancellation may include, but are not limited to, Sport Northland deciding in its sole discretion cancellation is required due to any sort of dangerous conditions, outbreak of communicable disease, natural disaster, acts of war, terrorism and/or similar major event beyond our control.
All active entrants will be given a 50% refund of their entry fee.
Active entrants are those who have not withdrawn from the event at the time of cancellation of the event.
