Where and when is Package Pick-up?
- Package pick-up dates, times, and location will be confirmed closer to the event and communicated to all participants at least two week before the event.
- You can have someone else pick up your race package on your behalf.
If you registered after the Package Pick-up dates, please contact info@runcalgary.com to arrange to pick up your swag from Run Calgary Headquarters.
Can I pick up for someone else?
- You can send someone else to pick up your package. Please ensure they have your confirmation number with them. Picking up for a group, please come prepared with your own bag and a printed list of the full names (how they are registered) of those you are picking up for.
If I paid to have my swag shipped, when will I get my package in the mail?
- We are aiming to have all packages shipped by Wednesday November 25 (unless you registered after November 25). Please note that we are not responsible for non-deliveries or lost swag due to participant error.
Can I get a refund if I can’t participate?
- All registration fees are non-refundable. No refunds, transfers, medical comps or deferrals under any circumstances.
- Accurate shipping information must be entered upon registration. We are not responsible for misdeliveries or lost swag due to participant error.
Is this a family friendly event?
- You bet! We have youth-sized shirts, so you can gather up the whole family to participate together. In an effort to improve the affordability and accessibility of the event, we have introduced a reduced flat rate pricing for all youth 18 and under. These prices are automatically applied during checkout.
- Youth 12 & Under - $20 ($24.68 with fees, GST not included)
- Youth 13-18 - $30 ($35.45 with fees, GST not included)
Do I need to run or walk all at once or can I break up the kilometers throughout the duration of the challenge?
- From December 1-12, participants of 12K's work towards walking or running a total of 12 kilometers. You can choose to run 12 KM all in one day, walk 1 KM each day, or anything in between. How you split up the distance is totally up to you! If you plan to break up the kilometers throughout the duration of the race period, you will not be able to track your race using the Runkeeper race option and/or use its associated features. You can still use the Virtual Results Leaderboard - just track your cumulative time and post the total.
Where do I run/walk my 12 km?
- You can run/walk your 12 km anywhere, on any surface and any time between December 1-12.
How do I track my run or walk?
- It is not not mandatory to track your time for the virtual race.
- For those who wish to track their time, there are a number of tracking options, including Runkeeper which syncs automatically to your Race Roster account and the Leaderboard.
- Tracking your time but don't want to use Runkeeper? You are welcome to run or walk using your favorite app or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of your finishing time. You will then need to manually upload your time and optional screenshot/picture to the Leaderboard.
- Detailed instructions will be sent to all participants prior to the virtual race window.
Is there prizing for this event?
- There will be daily prizes during the virtual race window, winners will be selected from a random draw out of those who post photos on social media and tag @RunCalgary. You can also win prizes for fundraising. When you fundraise a minimum amount for any charity supported by a Run Calgary event you are eligible to win prizing. Fundraise to any of the levels listed and be entered to win at every level you achieve ($50, $100, $250). There will also be a fundraising prize awarded to the top individual fundraiser. Fundraising winners will be announced shortly after the fundraising window closes on Friday December 18 at 11:59 pm MT.
