What is Race Roster's Refund Protection Program?
Race Roster's Registration Refund Protection Program is Race Roster's promise to participants to protect their registration purchase in the case that they cannot attend the event due to unforeseen circumstances. Purchasers of the refund protection will be refunded the registration cost of a non-refundable, unused registration, less the cost of the Race Roster Registration Refund Protection Program fees.
How can I purchase Race Roster's Refund Protection Program?
If the event you are registering for is offering participants the option of purchasing Race Roster's Enhance Registration Refund Protection, this item will appear as an additional step during the online registration process as outlined below. You will have to select to either purchase or decline the Refund Protection before you are able to proceed.
What is covered by Race Roster's Refund Protection Program?
Registration Refund Protection applies to many of the perils that can stop someone from attending an event. Accidents, severe weather, family emergencies, and the common cold, Race Roster's Registration Refund Protection has you covered. Standard refund protection requires documentation when a refund is requested. However, Race Roster makes the refund request process as simple as possible. Users can quickly request a refund and conveniently upload their documentation.
Race Roster's Refund Protection Program covers but is not limited to;
- Injury & illness
- COVID-19
- Severe weather
- Work travel conflict
- Layoffs/terminations
- Mechanical breakdowns
These brief descriptions are for informational purposes and do not strictly govern the terms and conditions. If you have more questions about what is covered, please visit Teak's article, What is protected under Refund Protection?
Refund protection is not event cancellation insurance. If the event is canceled, the provider’s refund policy is void and will not cover your registration fee. Refund protection must be purchased at the time of registration and cannot be added after registration is completed.
How can I request a refund?
Once you have purchased the Refund Protection Program alongside your registration, you will receive a confirmation email sent from Race Roster. If you have purchased refund protection and would like to submit a refund request, click HERE to get started.
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