REFUND STRUCTURE
- The terms of our refund policy are clearly defined below. Your acceptance of these terms is included within the event waiver that you acknowledged when registering for any of our events:
- Each event has its own refund structure consisting of the following: 75% refunds, 50% refunds, and 25% refunds. After a specified date there will be no refunds. Please refer to each of the events FAQ’s under "Refunds".
- For administrative errors on your part or a change of mind, no refund applies.
- In a situation where you experience an unexpected illness or injury, a medical certificate is REQUIRED. The medical certificate will need to be sent through to sportnorthevents@gmail.com with a brief explanation. We will review your email. Your refund isn’t guaranteed.
- A family grievance.
- We will not refund your entry for any other reason so please don't phone us or email us. In most cases we can hold your entry fee to the following year or transfer your entry into another event which will require you to pay the difference (if it costs more). If it costs less, we refund the difference. All transfers come with a $5 admin fee.
Northcloud Whangarei Run/Walk Refund Structure
- 75% refund – 23 May - 18 June
- 50% refund – 19 June - 16 July
- 25% refund – 17 July - 13 August
- From 14 August – No Refunds
For more information on our Refund Policy FAQs click here
