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Challenge Esprit Montreal

Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.

Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.

For any additional refund related questions, please reach out to help@protecht.com


How do I provide proof of my claim?

Upon filing your claim HERE, you will have the ability to upload your supporting documents.

To find what supporting documents you need, please refer to the Terms and Conditions HERE.

If you have any refund request related questions, please reach out to help@protecht.com.


How do I submit a claim?

If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund

You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.

For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.

If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.


I filed a claim and it was approved, where is my payment?

Refunds under this program will be paid within 30 days from the date a designated Race Roster Enhanced Refund Program accepts your claim, or from the date that proper written proof of such loss acceptable to them is approved.

If you have any refund related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.


If I transfer my registration is the Enhanced Refund Protection policy applied to the new registration?

No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.


Is there a deadline to submit a claim?

Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.


What does the Enhanced Refund Protection offer?

Race Roster’s Enhanced Refund Protection Program is third-party insurance that covers athletes for reasons such as injury, sickness, and a litany of other covered situations.

To view the Protection Program’s terms and conditions, please click HERE.

For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.

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