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We at Race Roster are proud to deliver secure and reliable technology that supports so many meaningful causes. With our fundraising tools, people can donate to an organization in three different ways:

  1. As a general donation
  2. Pledge to a team
  3. Pledge to an individual participant

If a donor accidentally donated in the way they did not intend to, our Customer Success team could be resourced to redirect the donation. Now, a donation redirect can quickly be accomplished through your own dashboard!

What is a ‘donation redirect’?

A ‘donation redirect’ is the ability to change how a donation was made. For example, a donor may have meant to pledge an individual participant, but accidentally made a general donation directly to the fundraising organization – or perhaps they meant to pledge a team, but pledged an individual instead. You now have the power to change an accidental donation method to the intended one.

How to redirect a donation

Simply visit the new redirect donation page to change the type of a specific person’s donation. An event staff member with access to the donation redirect page can easily make this change without having to reach out for help — however, our customer success team is always happy to assist!

Please note: Donations cannot be redirected from one fundraising organization to another if a donor made a donation to the wrong organization. 

For step-by-step instructions on how to redirect a donation, visit our knowledge base article.

What’s new at Race Roster?

See all of our releases or visit our what’s new page for the most noteworthy Race Roster updates!

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Race Roster

At our core, we are event organizers and athletes serving event organizers and athletes. Race Roster was founded by a group of friends with combined interests in running, technology, and event management. After organizing their own 10K in 2010, it was very apparent that the running industry was in dire need of better technology. Since May of 2012, Race Roster has partnered with over 4,000 organizers to grow, manage and execute on race day!