Updates to Timer SMS & Email messaging options
We’ve enhanced the user experience and introduced greater targeting options for our Timer SMS and email campaign messages! Get more specific message targeting with new filters, elevate your participant experience with virtual challenge triggers, and enjoy a streamlined design for easier navigation. To learn more about this update, check out our article: Expanded Timer SMS…Read more
More exciting releases...
Introducing Apple Pay & Google Pay
How can you: Introducing Apple Pay and Google Pay Apple Pay and Google Pay are the top two most used digital wallet options in North America and are available in most countries across the globe. A digital wallet holds a registrant’s credit card details behind several lines of encryption, allowing them to quickly, and safely…Read more
Updates to Custom Buttons
With our Custom Button feature, you can create actionable buttons on your event page that take participants to any internal or external link. These custom buttons are conveniently displayed below your registration button, making them more prominent to participants. Learn more about bringing attention to important content with translatable Custom Buttons!Read more
Allow participants to register for multiple segments at once!
We’ve added new technology to our team questions to give you greater flexibility! Now, allow participants to register for multiple segments in a single registration. To learn more, check out our article!Read more
Updates to Timer SMS & Email messaging options
We’ve enhanced the user experience and introduced greater targeting options for our Timer SMS and email campaign messages! Get more specific message targeting with new filters, elevate your participant experience with virtual challenge triggers, and enjoy a streamlined design for easier navigation. To learn more about this update, check out our article: Expanded Timer SMS…
Introducing Apple Pay & Google Pay
How can you: Introducing Apple Pay and Google Pay Apple Pay and Google Pay are the top two most used digital wallet options in North America and are available in most countries across the globe. A digital wallet holds a registrant’s credit card details behind several lines of encryption, allowing them to quickly, and safely…
Updates to Custom Buttons
With our Custom Button feature, you can create actionable buttons on your event page that take participants to any internal or external link. These custom buttons are conveniently displayed below your registration button, making them more prominent to participants. Learn more about bringing attention to important content with translatable Custom Buttons!
Allow participants to register for multiple segments at once!
We’ve added new technology to our team questions to give you greater flexibility! Now, allow participants to register for multiple segments in a single registration. To learn more, check out our article!
Series Tool: New features and updated registration flow
We’re one step closer to aligning our series registration experience to that of our single-event registrations with a new, but familiar registration flow and options for our series events! Now with… Let’s take a closer look at the new series registration flow and features: These improvements support longer-term updates to series pages that will better…
The participant edit modal has a new look!
Last year, we asked for feedback on our participant edit menu and we’ve brought those ideas to life! We don’t want to set the bar too high, but we were able to integrate ALL of your feedback into our redesign… Check it out for yourself!
Digital Engagement Kit Tools for Collaboration
Looking for a way to lessen the back-and-forth emails that can keep you ‘busy’ but not ‘productive’? Invite your event partners and even participants to collaborate on your Digital Engagement Kit (DEK) and let them take ownership of their own content, branding, and voice – only with your approval first, of course! Learn more about…
Group and reorder your email campaigns
Great events are synonymous with great communications. From event information, logistics, sponsors and digital marketing, your communications require collaboration and coordination from different teams, with different voices, delivered at the perfect time. Now you can streamline your email campaigns with our new grouping and re-ordering tools and help your team take ownership of their communications. …
Major releases from September – December 2022
Updates to Inventory Management Tool
As timers, managing logistics is critical. Between organizing your race calendar, the travel, and preparing staff and equipment for the unique needs of each event, you’re always looking for ways to be more efficient. Introducing three updates to our inventory management tool to make organizing your inventory easier!
Introducing Bundle IDs
It’s event week and you’re checking off your to-do’s (while adding more than you check off, of course). As you’re preparing for packet pick-up, you decide to combine all of the individual sub-event items into one packet for each participant who registered for a bundle and assign a common number to the bibs. But how…
New Release: Apply promo codes to products in registration
Offering incentives is a common marketing strategy to increase your event registration. Previously, you could create discounts for registrations or for products in the post-registration store, but imagine the opportunities if you had the flexibility to discount registrations and products within the registration flow… Now using Race Roster, you can! Learn more about applying promo codes to…
Have you checked your disputed transactions lately? We know with all of the tasks you have on your plate, the disputed transaction report can easily be overlooked. That’s why you can now choose to enable dispute notifications to alert you when a dispute is filed. But, what should you do once you receive that notification? Is…
Major releases from June – September 2022
New Release: Easy donation redirects
On Race Roster, a donor can make a donation in three different ways – as a general donation, as a pledge to an individual participant, or as a pledge to a team! If a donor accidentally donates in the way they did not intend to, we’ve introduced a simple solution. Read on to learn more…
New release: Participants can create options for custom questions
As event organizers, sometimes we just don’t have all the answers — but in some cases, our registrants do! On Race Roster, you can allow participants to create their own custom option as an answer to a multiple choice question asked during registration. Read on to learn more…
Digital Engagement Kits: Now in open beta!
Ready to start using Digital Engagement Kits? Follow these steps to activate this feature for your event! Learn more about Digital Engagement Kits:
New Digital Engagement Kit Enhancements
Have you built a DEK of cards yet? Since the initial release of Digital Engagement Kits, we are seeing that they are making a positive impact on the endurance event space. By bringing goodie bag items and event resources to a digital format, organizers are saving time, money, AND trees with this tool. Find out…
New updates for bib management tools
We recently introduced two new updates to your bib management tools, making it easier to accomplish specific goals. You can now add up to two bib number ranges and exclude particular sub-events from being assigned a bib! To learn more, check out our article on these two new updates for bib management tools.
Major releases from December 2021 – March 2022
Digital Engagement Kits BETA is here
If you’ve been looking for a way to take your race kit to the next level, this is it. Digital Engagement Kits have been designed to offer so much more than a physical race kit can allow. Think beyond physical coupons and sample products! With Digital Engagement Kits, you can connect and engage with your participants like…
Introducing tracking links
How effective is your current digital marketing strategy? How much registration, donation, or store product value is generated from each campaign? After Facebook’s tracking updates, keeping tabs on these metrics has been a challenge for many event organizers. That’s where our new tracking links BETA feature comes in. What is a tracking link? With our…
New solutions for mobile QR code scanning
We recently introduced the ability to check-in participants by scanning a QR code or barcode with a mobile device! Learn more about how you can re-imagine your check-in experience with this new release…
New ‘additional charges’ feature
We’ve recently introduced a new feature called “additional charges”, giving you greater flexibility in how you charge your participants on products, registrations, and more. This allows you to set up custom fees that are applicable for specific scenarios. For example, you could set up a charge that will only apply if a participant spends under…
3 new result updates
We’ve recently released various updates to the results platform, allowing you to customize finisher certificates even further, speed up your race creation process, and set up column visibility with ease. To dive further into what’s new, check out our article on how you can save valuable time and further customize results with these 3 new…
New access code design updates
We recently updated the design of sub-event access codes, making it clear to registrants when only some of your sub-events require an access code. Before we dive into these updates, let’s revisit access codes, how they work, and what you can do with them! Learn more about the NEW access code design within the registration…
NEW email campaign trigger for bib status
We’ve recently introduced the ability to send an email campaign based on whether or not a participant has been assigned a bib! Read on to learn more…
NEW ASICS Runkeeper™ app connection for challenges
Taking part in a distance, elevation, or time-based challenge is now easier than ever. Connect your event with the ASICS Runkeeper™ app to offer your participants an entirely seamless challenge experience on Race Roster™! Find out what’s new…
New custom registration messages
We’ve recently introduced the ability to create custom messages directly from your registration pages! This is a great way to keep registrants informed on any important details you want them to know while registering for your event. Learn more about custom registration messages…
NEW donation fee coverage chart
A new chart has been added to your fundraising metrics page, indicating how many donors chose to increase their donation to cover the fee, and how many did not. Before we dive further into this new chart’s capabilities, let’s touch up on the donor top-up tool…
Updated transfer dashboard
The transfer dashboard just got a makeover! With our latest enhancements, initiating a participant transfer is quick and easy. Simply transfer a registration to a different sub-event or another person entirely, seamlessly review registrant details, and analyze transfer data at a glance. Check out the full article to find out what’s new with the transfer…
Major releases from June – September 2021
Introducing participant dashboard settings
We’ve recently introduced a new page to your event organizer dashboard, allowing you to manage your participant dashboard settings with ease. On this new page, you can customize your participant dashboard to your liking, allowing you to ensure that each section is properly labeled and the right messages are being communicated to your participants. Find…
New payout period reporting features
Payout statements are a great way to pinpoint where your revenue is generated from within each weekly or bi-weekly period. However, you may want to create separate reports covering more in-depth detail on transactions and participant data within each payout period. With our latest release, you can easily filter reports by payout period to get…
New Custom Domains
You can now host your event page under your very own website URL! Say goodbye to https://raceroster.com/events/2021/38943/seawater-stride and hello to seawaterstride.com. There are several benefits of transitioning your event page over to a custom domain. In this article, we’ll be covering the perks of custom domains and outlining how you can start using one on Race Roster! To…
Collect signatures for unsigned waivers in 2 new ways
It’s quite common for one person to register for multiple others when signing up for your event. However, your event may require a waiver to be signed by the participant themself, and not by someone else on their behalf. In this case, you will need a way to collect signatures from those who did not…
Major releases from March – June 2021
Updates to the email campaign tool
Our email campaign tool is a customer favorite for communicating with participants in an engaging and personal way. With 30+ trigger conditions to select from, you can ensure the right message is sent to exactly the right audience. We introduced three new features to the email campaign tool, built to help you respond efficiently to the specific…
Restrict event registrations by location
As event organizers, it is often our goal to deliver the experience of our events to as many people as possible. However, with COVID-19 restrictions and various other challenges that have arisen, we may find ourselves needing to limit our events to specific locations. Our new location limit feature makes it incredibly easy to restrict…
New configuration settings for staff members with full access
We’ve recently introduced a number of new configuration settings, giving you more control over your event settings. Read on to find out which configuration settings are now available to staff members with full access…
Major releases from December 2020 – March 2021
Great experiences don’t end at the finish line. We believe the result-viewing experience is just as important as every other step in the participant journey. To help you display more valuable content on your results page, we’ve added a variety of merge tag options to your ‘display messages’ and ‘finisher certificates’. We’ve also made a few additions that will save more of your valuable time…
More waiver additions: Collect signatures from any participant with an unsigned waiver
Our latest waiver tool enhancements grant you even more flexibility when it comes to collecting signatures. With our previous release, you could collect waiver signatures from participants registered by someone else. Now, you are able to collect waiver signatures from any participant! Learn more about our latest enhancements to the waiver tool.
Photo gallery updates
They say a picture is worth a thousand words, and with our latest update, a picture could also be worth a contest prize! Our photo gallery feature has been enhanced to provide a great user experience to your viewers and allow you to bring your event gallery into the spotlight. Check out our article to…
Waiver additions: Collect signatures from participants registered by someone else
We often see people completing a registration for someone else, or participants who are registering themselves and multiple other people in one transaction. This makes registering other people a quick and seamless process, but may result in some challenges if you require each participant to sign their own waiver. To solve this, we have introduced the…
Major releases from September 2020 – December 20, 2020
Digital medals allow you to provide your participants with a commemorative keepsake they can hold onto for a lifetime. Simply upload your custom medal design and award it to your participants upon completed segments or a finished race. The choice is yours. Either way, digital medals are a great addition to any participant’s trophy case.…
Participant dashboard messages
Communication is key when connecting with your participants, which is why the Race Roster platform provides you with a variety of communication tools. Previously, you could reach your audience through custom emails, SMS messages, or through pre-recorded audio cues. We’ve recently added another great method to our list of communication tools to help you deliver the right message…
New virtual team relay tools
You can now host virtual team relay events using the ASICS Runkeeper™ app and our new team-based result features! Display detailed team results including rankings by team, rankings by leg, custom filters, team finisher certificates, and team result maps for a memorable virtual relay experience. Check out our virtual relay tools article to learn more…
Now Available: Audio cues using the ASICS Runkeeper™ app
Pre-recorded audio cues are NOW available! Connect with your participants as they track their event using the ASICS Runkeeper™ app. Audio cues can be pre-configured to play at a specific duration, distance, or geolocation, ensuring your cues are heard at exactly the right moment! Want to learn more? Visit our coming soon article for 5…
Major releases from June – September 2020
Participant photo uploader tool
Your virtual event may not have an official race photographer to capture the experience, but great photos are still being taken! With our NEW participant photo uploader tool, your participants can now upload their own event photos directly to your event gallery and share them with you and other participants! Check out our article to…
We recently introduced virtual challenges – a NEW virtual event option to further engage your participants. Challenges can be introduced as a standalone virtual event or as an additional category to an existing event, keeping your participants motivated year round! Check out our article to learn more: Introducing virtual challenges to further engage your participants
Disputes & chargebacks dashboard
We’ve recently introduced the ability to track your chargeback disputes, their status, and the details of the participant who initiated the dispute. We built this feature to provide you with more insight and transparency on credit card chargebacks initiated by your participants. Check out our article to learn more: NEW disputes & chargebacks dashboard
Multi-sport segments & splits for virtual events
We are excited to announce that you can now host virtual triathlons and multi-day challenges using newly added features from our continuously evolving virtual event toolkit. Add multi-sport segments & splits to your virtual event to accept results with various activities from multiple days. Check out our article to learn more: Introducing multi-sport segments & splits…
Major releases from March – June 2020
New SMS message tool
Using text messages to communicate is becoming more and more popular for business-to-consumer communications. Brands and other companies have been utilizing text messages to ensure their customers receive important and timely information. According to research completed by Rebrandly, SMS open rates are nearly 5x higher than email. Now you can take advantage of this effective communication channel to directly…
NEW additions to the inventory management tool
Bulk uploading We released a NEW bulk uploading feature to the inventory management tool, making it seamless to upload multiple inventory items all at once. When viewing your equipment, you will find a ‘bulk upload’ button next to the ‘add equipment item’ button. Download our .XLS template to help you enter your inventory data correctly. Once complete,…
Coming Soon: Enhancements to the virtual event experience
Race Roster and the ASICS Runkeeper™ app are taking the virtual event experience another step further. Our goal is to help you deliver an end-to-end virtual event experience to your participants like no other. These enhancements will allow you to send your participants directly to your event’s ‘start run’ page on the ASICS Runkeeper™ app.…
Virtual event toolkit enhancements
Our virtual event toolkit is quickly evolving! We have introduced additional features to help you enhance your participant experience, make your virtual results page shine, and offer more exposure for your sponsors. Read on to learn more about the enhancements that are now available to you and your virtual event team.
Major releases from December 2019 – March 2020
Virtual event toolkit
We value our customers immensely, which is why the entire Race Roster team is working hard to support you during this challenging time. We have just released a NEW virtual event toolkit to help you quickly and easily transition your event into a memorable virtual experience.
Self-service team switching for your participants
With a large selection of teams to choose from, often having similar names, we understand how participants may end up accidentally selecting the wrong team. It happens to the best of us. We also understand that having to reach out for help can be time consuming – for both you and your participants. Prepare to…
Inventory Update: GPS & Agenda View
The inventory management tool is quickly expanding. We’ve recently released two enhancements, the agenda view and new GPS capabilities, to further support you in keeping track of your upcoming reservations and streamlining the equipment setup process.
Registration Question Enhancements
We’ve made some enhancements to the registration questions tool, designed to save you time and streamline the set-up of your registration questions. You are now able to import registration question choices in bulk, saving you from manually entering a long list of options. In addition, you can now specify start and end dates for your…
We’ve recently introduced alphanumeric bibs, giving you the ability to include numbers, letters, dashes, and underscores on participant bibs. There are many ways you can make use of alphanumeric bibs, and we’ve shared a few ideas to get you started in our latest article.
Inventory Management Tool
We’ve introduced an inventory management tool to help you keep track of your event equipment with ease. Simply upload the items you have in your warehouse, garage, or basement, and keep track of where each item is going, when you’ll need it, where you’ve stored it, and how it’s holding up…
Major releases from December 2018
How to make the most out of the Facebook pixel
The Facebook pixel is an analytics tool that allows you to capture the behavior of your visitors. These behaviors can be used to generate a custom audience that can be used for marketing/advertising purposes. Learn more about how to get the most out of your Facebook pixel.
New login landing page
We updated your home page. As an Event Organizer, you have the capability to view all of your events, create an event, view major product releases, read up on the latest articles, have easy access to our Knowledge Base, set-up quick links, and more, all on one page!
Major releases from September - December
It’s not a Halloween costume.
We have a new look!
In addition to the exciting re-design of our website, we have a variety of new resources available to you. These resources will keep you connected to our brand and informed of all the innovative tools coming your way. Our product has evolved in partnership with you. We look forward to sharing more of our day…
Event duplication enhancements
Event Organizers now have an option to opt in/opt out of certain feature add-ons when duplicating an event.
Finish line videos
After so much hard training, runners want to watch themselves cross the finish line. Why not set up your video to record the finish line and post it with your results? Runners will be able to view their time and watch themselves cross the finish line!
Custom finisher certificates
Reward your participants with a customizable finisher certificate! Get creative by designing finisher certificates for each sub-event, tailor them to your brand, and add sponsor logos.
Timers are now able to sort their races
Registration version 2.0
The registration process has been revamped! We wanted to enhance the user experience and make the registration process friendly for our runners. Before check-out, you can go back and adjust your registration without starting over. If you do not meet requirements when joining a team you will be directed to go back and edit. If…
Timing a lot of triathlons lately? Use our default segments tool to set up your default segment once and use it every time you are uploading segmented results.
Still verifying results, but runners are desperate to know their time? Use the unofficial results tool to post results, but let everyone know that they are still being verified.
We all need help sometimes, so use our manage staff tool to easily add employees to your timer dashboard.
If you are a timer, try using the new custom message tool that allows you to post a message letting your runners know that results will be posted shortly!
Check-out your event’s Fundraising Leaderboards to see who your top fundraisers, teams, and donors are. As the Charity Coordinator, you can now brand and modify each fundraising page to match your charities brand and mission.
Since the registration process received a makeover we decided to give the Onsite App one as well. We have a new check-in process that will make packet pick-up easier for your fundraisers and quicker for your participants.