Public Accessibility Compliance Statement

As of August 12, 2025

I. Introduction

Race Roster strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (AODA), the European Accessibility Act (EAA), and other applicable accessibility legislation in the jurisdictions in which we operate. This accessibility plan outlines the steps that Race Roster has taken and will continue to take in order to meet those requirements and to improve opportunities for people with disabilities.

– Alex Vander Hoeven, CEO

II. Description of Services

Race Roster provides a range of services through its web platform and mobile-friendly applications, including:

  • Event discovery and registration
  • Account management and participant dashboards
  • Fundraising and charity tools
  • Access to results, photos, and certificates
  • Customer support and help center resources
  • Content related to training, community engagement, and event organizer resources

These services are designed to be accessible across devices and assistive technologies. We ensure that all critical user journeys, such as event search, registration, payment, and results access, are compliant with accessibility standards and are designed to be operable with assistive technologies such as screen readers, keyboard navigation, and voice input.

III. Employment

Race Roster is proud to accommodate employees with disabilities throughout their employment, and abide by all requirements under the Ontario Human Rights Code and the AODA employment standards. We achieve this through the following best practices:

  • Making our recruitment process accessible
  • Informing our employees of support programs available to them
  • Offering accessible formats and communication to employees
  • Providing individualized accessible workplace emergency response information
  • Documenting individual accommodation plans
  • Considering the needs of employees with disabilities

IV. Web Accessibility

Race Roster follows both the Government of Canada’s Standard on Web Accessibility and the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, in line with the EAA’s digital accessibility requirements.

We prioritize the digital accessibility of the Race Roster platform ensuring that our products and tools are usable by anyone and everyone. Key accessibility features we have focused on:

Color contrast
We have updated the Race Roster brand color scheme to ensure our color contrast meets WCAG Level AAA compliance. This means we are committed to a contrast ratio of at least 7:1 for normal text and 4.5:1 for large text. We have also ensured that the elements we use are not indicated by color alone. For example, our blue buttons are supported with the words “Continue” as a secondary way for it to be distinguished.

Proper tag semantics and programmatic connection
We continuously audit all content on our website and platform to ensure we are using the proper tag semantics and programmatic connections, as required by WCAG and aligned with EAA standards for accessible digital services.

Document navigation
Mouse users are able to easily navigate through a document and its interactive elements by moving their mouse cursor directly to a link they can see and clicking it. However, many people rely on other tools such as keyboards or screen readers to navigate.

For sighted users, we are making sure our designs include a visual indicator of where the focus is present at all times. For non-sighted users, we are making sure that the purpose of each interactive element is properly defined, and that any complex functionality is properly and simply described.

When developing new pages, we check to ensure that any element with the ability to be interacted with via mouse is also able to be interacted with using a keyboard. Furthermore, we implement shortcuts to the important parts of the page, and provide the ability to skip over large blocks of interactive elements that may not be relevant to the user.

Input forms
Ensuring proper digital accessibility on forms makes it easier for both sighted and non-sighted users to navigate and understand what information is needed from them. Race Roster ensures that every form element (e.g. text box, checkbox, submit button, etc) is clearly and simply labelled, and any complex behaviour is properly and simply described. And in the event of a form error, we ensure that error messages are simple, descriptive, and properly linked to the incorrect form control.

The accessibility features outlined above correspond to the functional accessibility requirements set out in Annex I of the European Accessibility Act, including perceivability, operability, understandability, and robustness of digital services. Race Roster applies harmonised standards, including WCAG 2.1, to demonstrate compliance with these requirements.

V. Auditing and Continuous Improvement

Race Roster is committed to continuous improvement in accessibility. We provide ongoing training under the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. In addition, our platform undergoes regular third-party accessibility audits, with results tracked, prioritized, and addressed based on user impact.

VI. Feedback and Contact

We welcome feedback on the accessibility of our services. If you encounter any issues or have suggestions for improvement, please contact us. We aim to respond to accessibility inquiries promptly and in accordance with our internal service-level expectations. All feedback is reviewed by qualified personnel and tracked to support continuous improvement and regulatory compliance.

Email: accessibility@raceroster.com
Phone: 855-869-5515

Additional information about Race Roster can be found at:

Standard and accessible formats of this document (PDF/Word/large print) are available upon request (see contact information above).