Public Accessibility Compliance StatementAs of February 7, 2022
Race Roster strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps that Race Roster has taken and will continue to take in order to meet those requirements and to improve opportunities for people with disabilities.
– Alex Vander Hoeven, CEO
II. Customer Service
Race Roster provides customer service via phone and email with the understanding that each individual may need a slightly different type of accommodation in order to receive the same level of service as others. We believe that accessible customer service is courteous, helpful, and prompt, and requires the following best practices:
- Focusing on the customer’s needs
- Identifying and addressing barriers
- Adopting a problem-solving approach
Furthermore, all employees regardless of their position in the organization are required to complete Accessibility for Ontarians with Disabilities Act (AODA) training during their employment onboarding process.
Race Roster is proud to accommodate employees and candidates with disabilities throughout their employment and recruitment process, and abide by all requirements under the Ontario Human Rights Code and the AODA employment standards. We achieve this through the following best practices:
- Making our recruitment process accessible and offering accommodations to external and internal candidates
- Informing our employees of support programs available to them
- Offering accessible formats and communication to employees and candidates
- Providing individualized accessible workplace emergency response information
- Documenting individual accommodation plans
- Considering the needs of employees and candidates with disabilities
IV. Web Accessibility
Race Roster follows the Government of Canada’s Standard on Web Accessibility. This standard follows the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0.
We prioritize the digital accessibility of the Race Roster platform ensuring that our products and tools are usable by anyone and everyone. Some of the areas we have focused on include:
We have updated the Race Roster brand color scheme to ensure our colour contrast meets WCAG Level AAA compliance. This means we are committed to a contrast ratio of at least 7:1 for normal text and 4.5:1 for large text. We have also ensured that the elements we use are not indicated by color alone. For example, our blue buttons are supported with the words “Continue” as a secondary way for it to be distinguished.
Proper tag semantics and programmatic connection
Information inside of a document requires a tag, allowing a computer to properly determine its purpose and role. For example, long blocks of text are marked as paragraphs, clickable boxes are marked as buttons, etc. We continuously audit all content on our website and platform to ensure we are using the proper tag semantics and programmatic connections.
Mouse users are able to easily navigate through a document and its interactive elements by moving their mouse cursor directly to a link they can see and clicking it. However, many people rely on other tools such as keyboards or screen readers to navigate.
For sighted users, we are making sure our designs include a visual indicator of where the focus is present at all times. For non-sighted users, we are making sure that the purpose of each interactive element is properly defined, and that any complex functionality is properly and simply described.
When developing new pages, we check to ensure that any element with the ability to be interacted with via mouse is also able to be interacted with using a keyboard. Furthermore, we implement shortcuts to the important parts of the page, and provide the ability to skip over large blocks of interactive elements that may not be relevant to the user.
Ensuring proper digital accessibility on forms makes it easier for both sighted and non-sighted users to navigate and understand what information is needed from them. Race Roster ensures that every form element (e.g. text box, checkbox, submit button, etc) is clearly and simply labelled, and any complex behaviour is properly and simply described. And in the event of a form error, we ensure that error messages are simple, descriptive, and properly linked to the incorrect form control.
Race Roster is committed to providing ongoing training under the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
VI. More information
For more information on accessibility at Race Roster, please contact us at:
Additional information about Race Roster can be found at:
Standard and accessible formats of this document are available upon request (see contact information above).