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Unforeseen circumstances can happen, especially for participation events! Severe weather, accidents, mechanical breakdowns, and more can prevent your participants from attending your event.
That’s why having a good refund protection program is key!
What is refundable in this program?
Participants that enroll in our enhanced refund program will be refunded if they are unable to attend due to the following reasons and many more:
Injury & Illness
Pregnancy Complications
COVID-19
Layoffs / Termination
Severe Weather
Mechanical Breakdown
These descriptions are offered as a summary only. The specifics of what is refundable are determined solely by the specific refund program wording.
How does this benefit you, the event organizer?
In addition to offering your participants peace of mind, there are many benefits of having a refund protection program:
Increase registrations – Estimated increase in registrations of 4-7%** by grabbing on-the-fence buyers!
Satisfy participant demand – Consumer demand for registration protection has increased 52%* since 2020.
Encourage earlier registrations – Participants are more likely to register earlier if a refund protection plan is offered!
Coverage for you and your participants – In the case of a refund, you do not have to pay to refund the participant, and the participant gets their money back. It’s a win-win!
Increase retention – This quick & easy refund experience will keep participants feeling good about their experience with your event, increasing the likelihood of returning another year!
*based on Protecht’s internal conversion data on like events pre-post 2020
**based on data shared back to Protecht by affiliates who have measured this data
1 click participant opt-in
It’s quick and easy for participants to opt-in. An additional step will be added to your registration form, prompting participants to enroll in the protection program with a yes or no choice.
Quick & easy to enable for your event
With the click of a button, you can help protect your participants from any unforeseen circumstances!
Simply enable the Race Roster enhanced refund protection program add-on from the settings overview page and turn the toggle to ON.
Ready to offer your participants enhanced refund protection?
See instructions on how to enable Race Roster’s enhanced refund protection program for your event. If you’d like, you can also share this knowledge base article with your participants: Managing my Race Roster Registration Refund Protection.
If you have any questions, don’t hesitate to reach out to our Customer Success team!
What’s new at Race Roster?
Visit our what’s new page for the most noteworthy Race Roster updates!
