New Release | Estimated Read time – 1:22
Why did we make this change?
On September 23, the Competition Bureau of Canada won its deceptive marketing case against Cineplex. This clarified that a price displayed and advertised should include all required charges and fees, except government imposed fees such as sales-tax.
In direct response to the ruling above, we have released an updated display pricing system to Race Roster called “Single Prominent Pricing“. This ensures that all mandatory charges and processing fees are included in the displayed price where charges are shown across your event. For Canadian events (minus Quebec), these updated display prices will not include government taxes.
Note: Note: At this time, Quebec is NOT included in this new system. Events in Quebec use a different system in Race Roster to meet their provincial display price requirements.
In this article, we’re covering:
- Which areas on Race Roster have been updated
- Notable changes to required product price displays
- The new Single Prominent Pricing List
Where action is NOT needed
Pricing displays on Race Roster
There is no action needed from you regarding any price displays generated by Race Roster. However, if you have included the price in any custom content on Race Roster, such as custom pages, you will want to ensure these are updated.
Where action may be needed
Custom content & external displays
If you display event pricing in places such as an event website, email campaigns, or other places containing custom content, you can now reference the new Single Prominent Pricing List to update your displays!
1. Which areas on Race Roster have been updated?
We have updated Race Roster to ensure all mandatory charges and processing fees are included in the displayed price where charges are shown across event’s within Canada (except for Quebec).
Updated areas include:
- Event details page
- Sub-event selection (in registration flow)
- Products & merchandise (in registration flow)
- Gifts/registration codes (in registration flow)
- Buy as a gift page
- Series event details page
- Series sub-event selection (in registration flow)
- Event store page
- Event store product listing page
- Transfers (in registration flow)
The adjusted prices have also been accompanied with a message explaining the inclusion of all charges and fees within the price displayed.
2. Updates to required products
Within the event registration form, the cost of required products will be included in the display price for sub-events. In the merchandise section of registration, the display price for required products will be hidden. Additionally, the label that was previously “required” will now say “included“.
The cost of required paid products will still appear as a separate line item on the registrant’s receipt and in your event reports.
3. New Single Prominent Pricing List
If you display event pricing in places such as:
- An event website
- Email campaigns
- Other places containing custom content
We encourage you to visit the NEW ‘Single Prominent Pricing List’ to view the calculated all inclusive prices for all your sub-events. This will allow you to accurately update your custom content and can be referenced in the future as an overview of pricing totals.
What’s new at Race Roster?
Visit our what’s new page for the most noteworthy Race Roster updates!
