October 23rd, 2019

Feature Releases

Fundraising > Pledge Page
We have updated the fundraising social media text. The verbiage now displayed on social media says: Help FIRST NAME raise funds for ORGANIZATION leading up to EVENT NAME”.

October 11th, 2019

Feature Releases

Event Organizer > Dashboard
Graphs and charts on the dashboard will now default to the last transaction processed, not the registration close date. For e.g if a donation came in after registration close the old default would not display this.

Event Organizer > Campaigns
When you click save on your template you will get an error if one of your links in the campaign is broken.

Event Organizer > Participant list
There is now a column for a unique participant ID. This will provide the EO and timer with a unique ID number across all RR events. This is very helpful for timers scoring a series of events on Race Roster.

October 3rd, 2019

Feature Releases

Registration > Gifting
We have added no gift registration as an option to the Gifts purchasing page. There are now two buttons; if the user selects yes, give a gift registration they will be presented with gift options.

Event Organizer > Fundraising
The charity goal field is now unlocked allowing the goal it to be updated without rejecting and re-approving charity tax receipts.

Event Organizer > Campaigns
Test email campaigns that had a BCC recipient associated used to send to the BCC email during the test. Now when sending a test campaign with a BCC recipient associated it will only go to the test email.

Event Organizer > Campaigns
We updated the copy on the review and send campaign page to include text about future sending for scheduled campaigns.

Event Organizer > Campaigns
We have a field in the Emai Recipient list called Receiving email address this indicates who the email was sent to. This will also include BCC emails.

Participant Dashboard > Registration
The Event Schedule is removed from the participant dashboard if Event Schedule is not configured.

September 30th, 2019

Feature Releases

Event Details > General Donation
We have added a button to the Thank You page that redirects the donor to where they originally were e.g. pledge page or charity page.

Onsite > Check-in
The cart total for deferred kiosk cash payments is now included in the edit participant modal.

September 24th, 2019

Feature Releases

Onsite > Manage Devices
We have added a copy button to the side of each passcode input.

Event Organizer > Homepage
You can now set the new Events Overview page as your homepage.


Onsite > Check-in
Radio button multiple questions were not saving when editing a participant via the participant edit modal > Fixed.

Onsite > Check-in
Manual/Bulk uploaded participants were being marked that payment was still needed. This is now for Kiosk Registration only > Fixed.

Event Organizer > Event Duplication
Sponsors were not being duplicated to the new event correctly > Fixed.

Registration > Series
HTML tags were showing on the waiver > Fixed.

September 13th, 2019

Feature Releases

Event Organizer > Fundraising
We have released Canadian Fundraising Payment Profiles. Fundraising Organizations in Canada now can be paid directly. More information on how to set up Canadian Fundraising Payment Profiles can be found here.

Event Organizer > Fundraising
We have implemented a new design on the Fundraising section and we have also added a feature which gives the event organizers the ability to order the fundraising organization based on their preference.

Event Organizer > Registration Questions
Much like Emergency Contact Information, we have added SMS Opt-In as a question that can be automatically created. By clicking Enable SMS opt-in in registration, it will create the question and conditional question.

Event Organizer > Email campaigns
We have implemented a new design for the senders page, create template page, and template list.

Event Details Page > Donations
Donors now need to sign off on terms of service and privacy policy before donating.

Payment Info > Payment Profiles
We have added style to payment profiles in Draft so that stands out.

Timer > Results
We have launched the ability to update existing results manually without having to delete the previous result set. Previously this could only be done via API.

September 11th, 2019

Feature Releases

Event Organizer > Email Campaigns
Since the default test campaign only displays a few values, we have added a feature where your test campaign can include participant information. You can then send a test campaign to yourself which includes populated merge tags.

Fundraising > Charity Tax Receipts
Additional language has been added to the bottom of our tax receipts to ensure these receipts are meeting the current regulations and guidelines for Canada and the United States.

Event Organizer > Bib Assignments
We have implemented a new design on the Bib Assignment page. There are now separate logical sections that have been tabbed for easier management.


Event Organizer > Bib Assignments
The sub-events list was not showing > Fixed.

Event Organizer > Volunteer Settings
Additional questions layout was not displaying properly > Fixed.

Registration > Receipts
The order of products displaying during registration was different than the order in the receipt > Fixed.

Registration > Confirmation Email
There was a display issue with confirmation emails if you were using Firefox > Fixed.

Event Organizer > Campaigns
Going to the Customize page (Step 5) without a campaign template would result in an error > Fixed.

September 4th, 2019

Feature Releases

Event Organizer > Dashboard
We have added an Event Status badge to the top-right of the event dashboard beside the name of the event.

Event Details > General Donation
We have added a terms and service and privacy policy agreement to the general donation page when completing a donation.

September 3rd, 2019

Feature Releases

Event Organizer > Metrics
When clicking the hamburger button followed by the “View data table” on the Year-over-year registrations chart, you will be presented with a data table that you can toggle between “view dates” or “view days away” before the event.

Event Organizer > Dashboard
We have added the date of the event to the top-right hand corner of the event dashboard.

Event Details Page > Contact Modal
Our Contact Modal has been updated. Participants are now prompted to contact the event organizer, update their account information, or contact our CS team.

Event Organizer > Registration Questions
There is now a Sort Button for options. Options were originally not displaying alphabetically after adding new options or re-selecting ‘display options alphabetically’.

August 27th, 2019

Feature Releases

Event Organizer > Events Overview 
You can now create and save different views on the Events Overview page. By clicking the hamburger button you are able to select what events you would like to see by selecting certain filters.

Series > Branding
You are now able to brand a series page. Much like our branding tool for standard registration pages; you are able to add a logo, banner, and generate a color scheme.

Event Organizer > Teams
We have added a Team Management option in the Event Organizer Menu. Clicking Team Management will direct you to the team section of the dashboard.

Event Organizer > Access Codes
There is now a confirmation message displayed after you have created an access code.

Onsite > Check in 
We have removed the edit bib edit button from the check-in modal if the participant has already checked in.


Event Details > General Donation
The top-off tool was not displaying the additional fees when the option was selected > Fixed.

Event Organizer > Event Day Schedule
The cancel button on the event day schedule was not working > Fixed.

Event Organizer > Products
Multiple quantities for free option was not working accordingly. Participants were only being assigned the one product > Fixed.

August 22nd, 2019

Feature Releases

Onsite > Check-in 
The onsite scanner was submitting the form when assigning bibs. Now you have to hit return after scanning the bib to submit the form.

Participant Dashboard > Registration 
When participants are editing their registration they will now be taken to a different page to complete edits.


Event Organizer > Invoice Tool 
Invoices are not using the correct sender address on the payment page and the PDF. The address that was being pulled was the recipient’s address > Fixed. 

Registration > Series
Series registration was not looking at the excluded sub-events from the overall limit on events causing the series to be displayed as full > Fixed.

Event Organizer > Bib Assignment
The bib upload log was displaying an incorrect number of bibs assigned > Fixed.

August 16th, 2019

Feature Releases

Event Organizer > Registration Questions
The character length for options has been increased.

Event Organizer > Products
UX enhancements have been implemented when adding a product option.

Event Details Page >
The participant list can now be seen on a mobile device if the participant list is configured to show. 

Event Organizer > Email Campaigns 
Merge tags have been updated for fundraisers as well as in the Personalize your fundraising page email template.

Onsite > Check-in
Updates have been made to check-in page for easier use and better UX. These updates include checking in the participant with the Enter/Return Key.

August 7th, 2019

Feature Releases

Event Organizer > Transfers 
We have released the ability to restrict certain sub-events from the transfer settings.

– If “Restrict which sub-events cannot be transferred OUT of” is checked off, the registrant cannot transfer OUT of the sub-event that they are currently in. For example, those who are in the Marathon cannot transfer to another sub-event
– If “Restrict which sub-events cannot be transferred IN to” is checked off, the registrant cannot transfer IN to that sub-event. For example, registrants cannot transfer into the 5K
– If “Exclude certain sub-events from person-to-person transfers” is checked off, the registrant cannot transfer their registration to a new person. For example, those participating in the 10K cannot transfer their registration to a new person.

Event Details Page > Transfers 
The transfer initiation process on the event details has been updated.

Event Organizer > Fundraising 
You can now choose which fundraising organizations to display in the registration flow. By toggling “Show in Registration” on, this will allow participants to donate to the fundraising organization during the registration process. If it is toggled off, donations can still be made through the event details page and the fundraising organization page.

Event Organizer > Fundraising 
The legal name has been added as a field for the fundraising organizations. This also gives the charity the option to display the legal name instead of the charity name.

Event Details Page > Teams
We have added a “View Team” button to the teams list in the action column when team fundraising is disabled.

Event Details Page > Series
If one event page is affiliated with multiple series’; when clicking “register for series”, a dropdown will appear presenting both series’ to register for.

Event Organizer > Event Create 
There are now bars at the bottom of the mandatory event create steps that link to the next step.

July 23rd, 2019

Feature Releases

Event Organizer > Limits
We have added the participant count to each sub-event letting the Event Organizer know how many participants are in each sub-event.

Event Organizer > Manual Add
When manually adding a participant you can now add the bib number during the process.

Participants > Transfers
Donations are brought over with the participant if they have transferred to a new sub-event.

Event Organizer > Fundraising
There is now a toggle to turn off team fundraising. When this feature is off, donations can only be made toward individual totals and not towards a team total.

July 11th, 2019

Feature Releases

Participant Dashboard > Registrations
You can now visually see the inactive participants on your dashboard.

Event Organizer > Go-Live Process
The fundraising section on the go-live page is being displayed if there are active charities. In some cases, the charities are active, but fundraising is disabled. We now only show the fundraising section in the go-live page if fundraising is enabled, and there are active charities.

Event Organizer > Sponsors
We have added Sponsors to the Event Details page. By going to the Sponsors section of your event dashboard you can add a sponsor and choose to display your sponsors on your event details page. You can group them below to customize how they display on the sidebar.

Event Organizer > Metrics
We have added to our year-over-year metrics with comparison +/- stats. You can see how your event is doing compared to previous years.


Event Organizer > Refund Tool
After completing a refund through the participant list, the refund modal somehow inserted itself into the participant list page > Fixed.

Event Organizer > Third Party Codes
You could not add a date or a value to a third party code > Fixed.

Event Organizer > Products
Product totals and numbers on the dashboard were inaccurate due to transfers > Fixed.

June 27th, 2019

New Releases

Event Organizer > Payment Information 
The Payment profile status has been added to the payment info page.

Event Organizer > RegShield
TicketGuardian has rebranded under a new name, RegShield.The name has been updated across the platform.

Event Organizer > Promo Codes 
We now have the ability to edit promo codes that were originally added as part of a group.

Event Organizer > Promo Codes 
Promo Codes no longer need a start and end date.

Event Organizer > Metrics > Events Overview 
We have released the Events Overview page. You can see updates of your events in real time, update event statuses, duplicate, and see your live, draft/demo, and past events all in one area.

Bug Fixes

Event Organizer > Registration Questions 
The registration questions reorder modal had a display issue > FIxed

Fundraising > Charity Tax Receipts 
Charity tax receipts were not pulling in the custom messaging in the charity tax receipt email > Fixed.

Event Organizer > My Events
When trying to go to the Draft/Demo section of My Events you would error out > Fixed.

Event Organizer > Invoices 
Invoices from the payment link were not showing item descriptions although the pdf is rendering the item description without any issues > Fixed.

June 24th, 2019

Feature Releases

Event Organizer > Event Page Settings 
We have renamed the “Additional Event Details” feature to “Event Page Settings”. With the name change comes the ability to reorder and hide sections from the event details page. You are still able to add additional event details, the countdown clocks, and custom content in this section.

Onsite > Check-in 
During check-in, your cursor will automatically populate the bib number field if there is no bib assigned. If there is a bib number assigned, the cursor will populate the check-in by field.

Email Campaigns >
We have added some new triggers for bundles and promo codes. For Bundles, we have the ability to specify which registrants that are/are not bundled. For Promo Codes, we have the ability to reach out specifying which used/not used promo code (typed out – exact match).


Event Details > Fundraising Leaderboard 
The “Donate Now” button was three different sizes > Fixed

Event Organizer > Refund Tool
There was a display issue with the refund modal > Fixed.

Event Details > Confirm Registration 
Confirm registration on the event details page was not working on mobile devices > Fixed.

June 20th, 2019

Feature Releases

Fundraising > Donation Report 
Donation report now contains donor messages which can be downloaded.

Registration > Registration Questions 
We have disabled the ability to auto-fill answers for additional questions.

Event Organizer > Go Live 
The Go live email now contains the URL to the event details page.

Event Organizer > Branding 
We now provide dimensions for the Event Logo. 400 x 400 pixels.

Event Details > Donations
You can do test transactions for general donations without a payment profile when the event is in demo mode (like test registration transactions).

Registration > Checkout 
The Registration checkout page has updated for free transactions creating an, even more, user-friendly experience.

Event Organizer > Email Campaigns 
We have changed the copy from “reply to” to “enable an alternate reply to email address”.


Club Organizer Dashboard > Packages > Promo Codes 
The Promo code form was not saving/working > Fixed.

Event Organizer > Duplication
During event duplication, conditions for custom validation for registration questions were not carrying over to the new event > Fixed.

Event Organizer > Financials and Reporting 
Transaction fees were not being exported during the downloads of any registration transaction reports > Fixed.

June 2nd, 2019

Feature Releases

Event Details > Confirmation Look-Up
We are now able to hide the sub-event column on the public facing participant list/search pages. 

Event Dashboard > Donations
The progress chart end date for donations will be the last transaction date (if applicable).