MAKING STRIDES Q3 2023 RECAP | Estimated Read time – 3:22
Our third quarter Making Strides edition is here! This is your quarterly recap of Race Roster’s most noteworthy updates, releases, and valuable content from this past quarter.
1 – Timer SMS & Email Campaign message updates
We’ve enhanced the user experience and introduced greater targeting options for our Timer SMS and email campaign messages! These enhancements include creating greater options for audience targeting, which can mean less email campaign set-ups for you, as well as new message trigger options related to virtual challenges to help you engage and motivate participants by celebrating their successes.
Learn more about Timer SMS & Email Campaign message updates
Find out more about this release on Race Roster in our article: Expanded timer SMS & email messaging options!
2 – New options for Series registrations
We have two new options to streamline your online series registration flow!
You can now choose to remove the promotional code field and donation step from your series registration, while keeping them on your individual event registration pages.
To remove either, or both of these steps from your series registration, reach out to our customer success team!
3 – Expanded onsite Kiosk registration features
Elevate your next onsite registration experience with our updated Kiosk features! We’ve added eight new onsite registration enhancements, from adding bundles and our USAT integration to onsite registration, branding updates, to expanded donation, waiver, and translation options and more. These updates can help make the onsite registration experience easier, and more accessible for participants, while providing you flexible onsite set-up options to solve the unique needs of your event.
Learn more about our expanded onsite Kiosk registration features
Find out more about this release on Race Roster in our article: See our expanded onsite registration features!
4 – Race Roster’s Enhanced Refund Protection Program
We’ve introduced Race Roster’s Enhanced Refund Protection Program – so you can offer your participants peace of mind when it comes to their purchase! These enhancements include coverage for more regions, COVID-19, and uniform protection rates across locations. What’s not changing is the 1-click opt-in process, the refund request process for your participants, or the dashboard view you’re used to.
Learn more about Race Roster’s Enhanced Refund Protection Program
Find out more about this release on Race Roster in our article: Offer your participants peace of mind with the Race Roster Enhanced Refund Protection Program
5 – Tips & tricks content
This quarter, we released a variety of tips & tricks content! Learn about best practices for marketing your event on social media, how to boost registration in the final 30-60 days, and more!
See more tips & tricks content
6 – Additional updates & releases
- Email Campaigns:
- Added “Distance of Sub-Event” (super sprint, aquabike, aquathlon) as a merge tag within the email campaign tool.
- Added “Distance of Sub-Event” as a new trigger within the email campaign tool.
- Added a description for the email campaign “sender name” informing event organizers that the sender name will be displayed in the inboxes of recipients
- Fundraising:
- Added additional copy to donation transaction receipts to help users differentiate between transactional receipts and tax receipts. Update: “Note: this is a transactional receipt for your records. This is not a charitable tax receipt.”
- Kiosk:
- Added a new “make a donation” button on the home screen of the kiosk registration landing page that displays a QR code that will redirect participants to the “donate now” page on their mobile device to easily make a donation.
- Postback Tool:
- Added “Distance of Sub-Event” (super sprint, aquabike, aquathlon) as an available tag within the postback tool.
- Added “Distance of Sub-Event” as a new trigger within the postback tool.
- Regions:
- Added Fiji as a selectable country for event creation within event info settings.
- Registration:
- Added new distances (super sprint, aquabike, aquathlon) for sub-events within the sub-event creation process.
- Updated the Race Roster Enhanced Refund Protection Program display within registration to be more user-friendly.
- Updated the team selection options within the registration process to an improved UI.
- Added the ability to edit and customize the team captain acceptance permissions that display within the registration form with the use of the pencil tool.
- Updated the club discount and membership purchase options within the event registration process for an improved UI.
- Added the ability to edit the age within the participant edit modal (this action will remove the date of birth input during registration)
- Added a “years” cell to our event countdown feature to better display events that are more than 12 months away.
- UX updates:
- Added a new “switch events” button in the top right corner of the results dashboard to easily jump between different events.
- Volunteer Tool:
- We have updated the manually add volunteer modal to display as one full page for an improved user-experience.
What’s new at Race Roster?
Visit our what’s new page for the most noteworthy Race Roster updates!
