Year-in-Review | Estimated Read time – 5:54
It’s hard to believe that 2023 has already come to an end, but we have good news: our innovative features and content don’t stop!
We shared a significant number of new features, updates and business tips to help accelerate the growth of your events.
Let’s take a look at some of our most stand-out product releases, tips & tricks, and stats of 2023:
Product highlights:
1. Apple Pay & Google Pay
This year, we added Apple Pay and Google Pay as new payment options for registrations and donations. With an average of 70% of participants registering using their mobile device, and higher abandonment rates in general for mobile users, convenience is critical.
We’ve made it easier for your participants, and donors to commit with the convenient payment experience of Apple Pay and Google Pay on Race Roster!
Learn more about Apple Pay & Google Pay
Find out more about this release on Race Roster in our article: Apple Pay and Google Pay are here!
2. New feature for fast participant searches, edits, and actions!
Need to find, or edit a participant fast?!
Our new Participant Search feature provides quick access to look up an individual participant without having to load your entire participant list.
Start typing your participant’s name, email, bib, or confirmation number to search – no setting or field selections required!
Learn more about our Participant search feature
Find out more about this release on Race Roster in our article: New feature for fast participant searches, edits, and actions!
3. Enhanced refund protection program
We’ve introduced Race Roster’s Enhanced Refund Protection Program – so you can offer your participants peace of mind when it comes to their purchase! These enhancements include coverage for more regions, COVID-19, and uniform protection rates across locations. What’s not changing is the 1-click opt-in process, claim process for your participants, or the dashboard view you’re used to.
Learn more about Race Roster’s enhanced refund protection program
Find out more about this release on Race Roster in our article: Race Roster’s Enhanced Refund Protection Program
4. Expanded onsite reg features
Elevate your next onsite registration experience with our updated Kiosk features! We’ve added eight new onsite registration enhancements, from adding bundles and our USAT integration to onsite registration, branding updates, to expanded donation, waiver, and translation options and more. These updates can help make the onsite registration experience easier, and more accessible for participants, while providing you flexible onsite set-up options to solve the unique needs of your event.
Learn more about our expanded onsite registration features
Find out more about this release on Race Roster in our article: See Our Expanded Onsite Registration Features
5. Updated participant edit modal
Last year, we asked for feedback on our participant edit modal and now, we’ve brought your ideas to life! We don’t want to set the bar too high, but we were able to integrate ALL of your feedback into our redesign.
The list of improvements include better readability, an optimized design for mobile use, easier navigation and efficiency. Check out all of the participant edit modal updates by reading our article!
Learn more about our participant edit modal
Find out more about this release on Race Roster in our article: The participant edit modal has a new look!
6. Custom buttons
Want to bring more attention to a sponsor’s link?
Is fundraising a core focus for your event?
Looking for another way to get event day information to participants?
With our Custom Button feature, you can independently create actionable buttons on your event page that take participants to any internal or external link. These buttons are conveniently displayed below your registration button, making them more prominent to participants.
Learn more about our Custom Buttons
Find out more about this release on Race Roster in our article: Custom Buttons
7. Streamlined photo gallery invitations
Take follow-up work off your plate with our updated Photo Gallery invite features!
Experience an automated process that notifies collaborators when they’ve been invited to collaborate on a Photo Gallery, and also provides you with real-time status updates on your sent invitations!
Learn more about photo gallery invitations
Find out more about this release on Race Roster in our article: Streamlined Photo Gallery Invitations
8. Updated series registration flow
We created two new options to streamline your online series registration flow!
You can now choose to remove the promotional code field and donation step from your series registration, while keeping them on your individual event registration pages.
To remove either, or both of these steps from your series registration, reach out to our customer service team!
Learn more about our updated series registration flow
Find out more about this release on Race Roster in our article: Series Tool: New features and updated registration flow
9. Register for multiple team segments
We’ve added new technology to our team questions to give you greater flexibility! Now, allow participants to register for multiple segments in a single registration.
Previously, a participant needed to complete a separate registration for each segment of the event they intended to complete. Now, you can save participant’s time by allowing them to complete one form when registering for multiple segments of a team event!
Learn more about registering for multiple team segments
Find out more about this release on Race Roster in our article: New Tools for Teams
10. Predictive Tracking
We released an exciting new feature for all of our racing events, Predictive Tracking! This feature allows spectators to track their loved ones on a race course by providing real-time estimations for when a participant will reach pre-determined race splits, and ultimately cross the finish line. With Predictive Tracking, there’s no app download necessary, and you have one place to direct participants and spectators to for race day tracking and results!
Learn more about Predictive Tracking
Find out more about this release on Race Roster in our article: Introducing Predictive Tracking
11. Expanded Timer SMS & Email messaging options!
We’ve enhanced the user experience and introduced greater targeting options for our Timer SMS and email campaign messages! These enhancements include creating greater options for audience targeting, which can mean less email campaign set-ups for you, as well as new message trigger options related to virtual challenges to help you engage and motivate participants by celebrating their successes.
Learn more about Timer SMS & email messaging options
Find out more about this release on Race Roster in our article: Expanded Timer SMS & Email Messaging Options
Industry tips & best practices
This year, we were really excited to start sharing more industry best practices, and business advice to help your events grow! These articles covered topics like email marketing best practices, SEO tips, and ways to create a memorable event experience for your participants, as well as Q&A’s where we answer your top questions.
See more tips & tricks content
If you’re looking for inspiration to elevate your events next year, check out our resources page for all of our top business tips and product content!
Standout stats & accomplishments
Thank-you for a great 2023! We can’t wait to show you what we have in store for our clients in 2024!
What’s new at Race Roster?
Visit our what’s new page for the most noteworthy Race Roster updates!
